--000000000000cf1d63061b690817 Content-Type: text/plain; charset="UTF-8" Hi all- I am writing to address an urgent matter regarding the recent delay in direct deposit payments impacting our U.S. employees due to the Chase Bank outage. Given the importance of timely payments and the potential hardship this delay may cause, I am asking all regional leaders to closely monitor any situations where employees are facing financial difficulties due to this issue. It is crucial that we provide immediate and effective support to our team during this time. Please work directly with your General Manager to develop and implement creative support strategies tailored to the specific needs of impacted employees. This may include arranging alternative transportation options, such as Ubers, for caregivers who are unable to drive to their scheduled shifts, or providing other forms of assistance to alleviate immediate financial stress such as sending groceries through Doordash. RDOs - please connect with your General Managers to ensure they are aware of our support during this time and are escalating issues as needed. Your proactive engagement and leadership are essential in ensuring our employees feel supported and valued during the payment disruption. The HR Service Center will also be monitoring emails and calls that come in over the weekend to ensure issues related to the payment delay are promptly addressed. Thank you for your dedication to our teams and clients! -- *Emily Russell* SVP Human Resources | *TheKey* Mobile: 832.263.4456 [image: TheKey] --000000000000cf1d63061b690817 Content-Type: text/html; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hi all- I am writing to address an urgent matter regarding the rece= nt delay in direct deposit payments impacting our U.S. employees due to the= Chase Bank outage. Given the importa= nce of timely payments and the potential hardship this delay may cause, I a= m asking all regional leaders to closely monitor any situations where emplo= yees are facing financial difficulties due to this issue. It is crucial tha= t we provide immediate and effective support to our team during this time. Please work directly with your Genera= l Manager to develop and implement creative support strategies tailored to = the specific needs of impacted employees. This may include arranging altern= ative transportation options, such as Ubers, for caregivers who are unable = to drive to their scheduled shifts, or providing other forms of assistance = to alleviate immediate financial stress such as sending groceries through D= oordash. RDOs - please connect with y= our General Managers to ensure they are aware of our support during this ti= me and are escalating issues as needed. Your proactive engagement and leadership are essential in ensuring our e= mployees feel supported