--Apple-Mail=_87B2D4C8-BAD3-4DF6-8937-1E5A631C750A Content-Transfer-Encoding: quoted-printable Content-Type: text/plain; charset=utf-8 Tim Thomas Home Care Assistance (Montr=C3=A9al) 4464 Ste. Catherine Ouest Westmount, Qu=C3=A9bec H3Z 1R7 Tel: 514 907 5065 <> Fax: 514 221 4265 <> tthomas@homecareassistance.com www.homecareassistancemontreal.ca www.facebook.com/hcamontreal www.twitter.com/hcamontreal > Begin forwarded message: >=20 > From: Michele Boehmer > Subject: Intake Training > Date: October 1, 2019 at 3:56:14 PM GMT-4 > To: Tim Thomas > Cc: James Patchett >=20 > Hi Tim, >=20 > James mentioned that you were looking for some direction regarding = intake training tools & Resources. Here you go >=20 > Telephone Sales Training Manual found here = > Telephone Training Tool Role Play found here = > Client Inquiry Form found here = > Client Inquiry Questions found here = > The following recorded Webinars found here = are great = resources for Intake Training >=20 > Intake Best Practices - Overview of the intake call > Intake Best Practices - Differentiators and Follow up > Intake Best Practices - Addressing PRice and Creating Value > Intake Best Practices - SPIN Selling > Intake Best Practices - Close for the Care Consultation > Intake Best Practices - The power of clear messaging > Intake Best Practices - Advice from a panel of top intake call offices > Value Selling - Addressing price on the intake call > Please let me know how we can help you in planning for your = development of your new person. >=20 > Best, > Michele >=20 >=20 > --=20 > Michele Boehmer > Managing Director of Franchise Support > Home Care Assistance > Office: 909-393-7161 > Direct: 909-325-0440 > https://homecareassistance.com/ > --- > Read Our Testimonials > Join Our Newsletter = > We Are Hiring! > = >=20 > Champions of Aging Well --Apple-Mail=_87B2D4C8-BAD3-4DF6-8937-1E5A631C750A Content-Type: multipart/related; type="text/html"; boundary="Apple-Mail=_9C484470-2CAB-44CA-8C37-73A9DFA48469" --Apple-Mail=_9C484470-2CAB-44CA-8C37-73A9DFA48469 Content-Transfer-Encoding: quoted-printable Content-Type: text/html; charset=utf-8 Tim = Thomas <span = style=3D"font-family: Helvetica; font-size: 12px; font-style: normal; = font-variant-caps: normal; font-weight: normal; letter-spacing: normal; = orphans: auto; text-align: start; text-indent: 0px;