----==_mimepart_668ecbb986c86_1fe3f9f06e838f43698638e Content-Type: text/plain; charset=UTF-8 Content-Transfer-Encoding: quoted-printable HI Tim, Knowing that we can only process CAD care commitment via E-Tr= ansfer, Debit/Credit Cards we may need legal to update our Care commitmen= t verbiage on the agreement to state this? =C2=A0Thoughts? Lito De= lapena Manager=C2=A0Customer Contact & Collections Center = = On Tue, 9 Jul at 3:48 PM , Timothy Thomas wrote: Hi Marc, = Yes please issue the $500 credit.=C2=A0 = = Have=C2=A0we agreed on a process for future care commitment clients? = = = = On Tue, Jul 9, 2024 at 3:26=E2=80=AFPM Marc Atkinson wrote: = = = = = Hi Tim, = = Please reference for clients Stephen and Alice Wan (https://torontohca.c= learcareonline.ca/clients/1000000000068077/). = = We would like your approval to go ahead and issue the $500.00 credit mem= o for the Care Commitment, although the client never made an official $5,= 000.00 advanced payment and has only paid us $4,810.00 to date. The clien= ts were contracted via the Care Commitment. Unfortunately, there was misc= ommunication between us and your office. Our Payment Applications team di= d inform Timon and Poulami, in the middle of June, that we can only accep= t the Care Commitment payment via E-transfer or credit/debit card. No res= olution or follow up occurred after we informed your office of this. Thus= , the payment was never processed. = = Please review and let us know if you feel we should go ahead and issue t= he $500.00 credit memo for the Care Commitment. = = Thank you! = = = = On Tue, 9 Jul at 3:03 PM , Poulami Shah wrote: Hi Marc, = Please reach out to Tim for an answer on this. Copying Tim for visibilit= y.=C2=A0 = = Taylor had signed them on Care Commitment and the tag is added in clearc= are. = = Best regards,=C2=A0 = Pauli = = = = On Tue, Jul 9, 2024, 2:31=E2=80=AFp.m. Marc Atkinson wrote: = = = = = Hi Poulami, = = Have you had a chance to review my email from yesterday? Raymond is reac= hing out for a resolution on this. We need to know how to proceed. = = At this point, with the $500.00 credit memo (if your office approves of = us issuing it now, since he has already paid us $4,810.00), he would stil= l owe $203.00 for this week's shifts. Please confirm the following: = = - Do Tim and/or Timon approve of us issuing this $500.00 credit memo, ev= en though the client never made an official $5,000.00 Care Commitment adv= anced payment and has only paid us $4,810.00? = = - Is Raymond aware that there is going to be an addtiional $203.00 proce= ssed from their TD Canada Trust account? If you would prefer that I expla= in that to him, please let me know. = = Thank you! = = = = = = = = = = = = = = = = -- = Tim Thomas = Head of Canada Division = Please note my email has changed: = tt@TheKey.com = (514) 591-9387 = = TheKey.ca ----==_mimepart_668ecbb986c86_1fe3f9f06e838f43698638e Content-Type: text/html; charset=UTF-8 Content-Transfer-Encoding: quoted-printable HI Tim,