--00000000000031905405e197a779 Content-Type: text/plain; charset="UTF-8" Hi all, I hope everyone is doing well and happy Friday eve! At the beginning of last week we launched our closed loop process with the billing department. This process is associated with all locations that are live on Medallia. Here you can locate an outline of the goals and the flowchart. The reason for my email is since the launch, some of the customer feedback has been directly related to LTCI. In response, we have updated the process to include the LTCI team. In order to catch you all up to speed, I would love to set up time next week to fully review the process and provide a tutorial in Medallia. *Is everyone free on Wednesday? If you could please let me know your availability, it would be greatly appreciated. Or, if it's easier and I have permission to book on your calendars where there is a free spot, I can do so. * Since we are live, as a temporary solution until we meet next week, I will be forwarding any relative alerts to each of you individually to ensure that you are aware and able to take any potential necessary action. Please don't hesitate to reach out to me directly if you have any questions prior to our meeting next week. I look forward to meeting with you all! Thank you, Keri Thrush Director of Client Service Ambassador Group * Please note my email has changed: * kthrush@thekey.com (650) 338-4375 Ext. 124375 TheKey.com [image: TheKey] --00000000000031905405e197a779 Content-Type: text/html; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hi all, I hop= e everyone is doing well and happy Friday eve! At the beginning of last week we launched our closed= loop process with the billing=C2=A0department. This process is associated = with all=C2=A0locations that=C2=A0are live on Medallia.=C2=A0 Here =C2=A0you can locate an outline of the go= als and the flowchart.=C2=A0 The reason for my email is since the launch, some of the customer feed= back has been directly related to LTCI. In response, we have=C2=A0updated t= he process to include the LTCI team.=C2=A0 In order to catch you all up to speed, I would love to set up=C2=A0ti= me next week to fully review the process and provide a tutorial in=C2=A0Med= allia. Is everyone free on Wednesday? If you could please let me know yo= ur availability, it would be greatly appreciated. Or, if it's easier an= d I have permission to book on your calendars where there is a free spot, I= can do so.=C2=A0 Since we are li= ve, as a temporary solution until we meet next week, I will be forwarding a= ny relative alerts to each of you individually to ensure that you are aware= and able to take any potential necessary action.=C2=A0 Please don't hesitate to reach out to me directly if you have any= questions prior to our meeting next week. I look forward to meeting with y= ou all! Thank you, Keri Thrush Director of Client Service Ambassador Group Please note my email has changed: kthr