--000000000000e5da8005eab20d02 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hi, Cheryl. Pulling you into the detractor alert received yesterday to initiate pre-planning. If you would be so kind to reply back in this thread and pull in any other stakeholders. Thank you, On Sun, Oct 9, 2022 at 10:46 AM Medallia wrote: > Client Name: John "Jack" Kokotailo > > CC ID: 1000000000036846 > > Primary Contact: Ron Kokotailo > > PC Contact Info: ronkokotailo@shaw.ca / +4038520356 > > Survey Delivery: Email > > > Division: Canada Business Unit: Calgary Tenure: 12 Weeks - Less Than 26 > Weeks Actual Customer Segment: Turtle Stated Customer Segment: Turtle > Survey: Relationship 2 Main Score: 5 Comments: I have filled in the > caregiver component of the survey with my father=E2=80=99s current caregi= ver > (Louie) in mind. He is great! Unfortunately he is also my father=E2=80=99= s 5th > caregiver in around six months. Of those five, two have been good, two > mediocre in terms of being a good match for my father, and two were very > poor matches. In terms of office staff, I have found the people supervisi= ng > the caregivers that I have dealt with to be helpful and generally prompt = in > returning my calls and they have strived to address problems. The > difficulties, however, often seemed beyond their control and I have had t= o > work with three different people within a relatively short period which h= as > meant going over a lot of old ground with each new person. I feel the > organization has been struggling to live up to its own expectations of th= e > level of service it aims to provide. I realize that this is possibly due = to > circumstances around availability of carers. Please click here to see the > full survey response and learn more about the client: > https://hca.medallia.com/hca/respInvForm.do?surveyid=3D144119 > --000000000000e5da8005eab20d02 Content-Type: text/html; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hi, Cheryl. Pulling you into the detrac= tor alert received yesterday to initiate pre-planning. If you would be so k= ind to reply=C2=A0back in this thread and pull in any other stakeholders. Thank you, On Sun, Oct 9, 2022 at 10:46 AM Med= allia < noreply@app.medallia.= com > wrote: Client Name: John "Jack" Kokotailo CC ID: 10000000000= 36846 Primary Contact: Ron Kokotailo PC Contact Info: ronkokotailo@shaw.ca = / +4038520356 Survey Delivery: Email Division: C= anada Business Unit: Calgary Tenure: 12 Weeks - Less Than 26 Weeks Actual C= ustomer Segment: Turtle Stated Customer Segment: Turtle Survey: Relations= hip 2 Main Score: 5 Comments: I have filled in the caregiver component of t= he survey with my father=E2=80=99s current caregiver (Louie) in mind. He is= great! Unfortunately he is also my father=E2=80=99s 5th caregiver in aroun= d six months. Of those five, two have been good, two mediocre in terms of b= eing a good match for my father, and two were very po