--000000000000fd171505f1892b2a Content-Type: text/plain; charset="UTF-8" Hi, This was a facility that staffed for, we can follow up with the caregiver as they may not have been aware that they were to wear scrubs to this shift. On Thu, Jan 5, 2023 at 12:12 PM Timothy Thomas wrote: > Hi Keri, > > Cheryl is off until the 18th. I can take the lead on this and work with > the CSM @Shawntel Sousa to gather more information. > > Stay tuned. > Tim > > On Thu, Jan 5, 2023 at 1:28 PM Keri Thrush wrote: > >> Hi, Cheryl! >> >> >> Passing off the detractor below in order to initiate next steps and >> contacting the POC directly. Thank you! >> >> On Thu, Jan 5, 2023 at 7:42 AM Medallia wrote: >> >>> Client Name: Providence Care Centre >>> >>> CC ID: 1000000000007486 >>> >>> Primary Contact: Aron Mackenzie >>> >>> PC Contact Info: amackenzie@fatherlacombe.ca / >>> >>> Survey Delivery: Email >>> >>> >>> Division: Canada >>> >>> Business Unit: Calgary >>> >>> Tenure: More Than 52 Weeks >>> >>> Actual Customer Segment: Bee >>> >>> Stated Customer Segment: >>> >>> Survey: SOC Survey 2 >>> >>> Main Score: 6 >>> >>> Comments: Staff showed up at the wrong site, and wore street clothes. >>> >>> >>> Please click here to see the full survey response and learn more about >>> the client: https://hca.medallia.com/hca/respInvForm.do?surveyid=186788 >>> >> > > -- > Tim Thomas > Head of Canada Division > *Please note my email has changed:* > tt@TheKey.com > (514) 591-9387 > TheKey.com > [image: TheKey] > -- Warm regards, Shawntel Sousa, LPN Lead Client Care Manager Home Care Assistance/The Key Calgary Office number: (403) 301-3777 Winnipeg Office Number: (204) 489-6000 Mobile number: (403) 305-6588 Sent from my iPhone --000000000000fd171505f1892b2a Content-Type: text/html; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hi, Th= is was a facility that staffed for, we can follow up with the caregiver as = they may not have been aware that they were to wear scrubs to this shift.= =C2=A0 On Thu, Jan 5, 2023 at 12:12 PM Timothy Thomas < tt@thekey.com > wrote: = Hi Keri, Cheryl is off until the 18th. = I can take the lead on this and work with the CSM=C2=A0 @Shawntel Sousa =C2=A0to gather more infor= mation.=C2=A0 Stay tuned. Tim On Th= u, Jan 5, 2023 at 1:28 PM Keri Thrush < kthrush@thekey.com > wrote: Hi, Cheryl! Passing off the detractor below in order to initi= ate=C2=A0next steps and contacting the POC directly. Thank you! On Thu, = Jan 5, 2023 at 7:42 AM Medallia < noreply@app.medallia.com > wrote: Client Name: Providence Care Centre CC ID: 100000000= 0007486 Primary Contact: Aron Mackenzie PC Contact Info: amackenzie@fath= erlacombe.ca / Survey Delivery: Email Divisi= on: Canada Business Unit: Calgary Te