--000000000000df02b105eb4196b6 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hi, Cheryl! Passing off to initiate next steps of pulling in stakeholders. Thank you, On Mon, Oct 17, 2022 at 7:57 AM Medallia wrote: > Client Name: Doreen Lowbridge > > CC ID: 1000000000042782 > > Primary Contact: Robert Munton > > PC Contact Info: robertmunton@bell.net / +2892424224 > > Survey Delivery: Email > > > Division: Canada Business Unit: Toronto Tenure: Less Than 4 Weeks Actual > Customer Segment: Elephant Stated Customer Segment: Elephant Survey: SOC > Survey 1 Main Score: 5 Comments: Dianne is very competent, friendly but > still unable to get Doreen to comply, Hygiene is still a very serious iss= ue > with Doreen who has a UTI - now no shower or sponge bath since Sept 28th > Ola was very quiet & we question her experience. She was unable to get > Doreen to comply. Ola interrupted a phone call with me which angered Dore= en > Inconsistent PSW supply with =E2=80=9Cno shows=E2=80=9D and we were promi= sed experienced > attendees with cognitive assist training Please click here to see the ful= l > survey response and learn more about the client: > https://hca.medallia.com/hca/respInvForm.do?surveyid=3D151881 > --000000000000df02b105eb4196b6 Content-Type: text/html; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hi, Cheryl! Passing off to initiate nex= t steps of pulling in stakeholders.=C2=A0 Thank yo= u, On Mon, Oct 17, 2022 at 7:57 AM Medallia < noreply@app.medallia.com > wrote: Client Name: Doreen Lowbri= dge CC ID: 1000000000042782 Primary Contact: Robert Munton = PC Contact Info: robertmunton@bell.net / +2892424224 Survey Delivery: Email Division: Canada Business Unit: Toronto Tenure: Less Than= 4 Weeks Actual Customer Segment: Elephant Stated Customer Segment: Elephan= t Survey: SOC Survey 1 Main Score: 5 Comments: Dianne is very competent, = friendly but still unable to get Doreen to comply, Hygiene is still a very = serious issue with Doreen who has a UTI - now no shower or sponge bath sinc= e Sept 28th Ola was very quiet & we question her experience. She was unable to get = Doreen to comply. Ola interrupted a phone call with me which angered Doreen Inconsistent PSW supply with =E2=80=9Cno shows=E2=80=9D and we were promise= d experienced attendees with cognitive assist training Please click here t= o see the full survey response and learn more about the client: https://hca.medallia.com/hca/respInvForm.do?surveyid=3D151881 --000000000000df02b105eb4196b6--