--001a1136fa78cd7b49054eb4cff5 Content-Type: multipart/alternative; boundary=001a1136fa78cd7b43054eb4cff4 --001a1136fa78cd7b43054eb4cff4 Content-Type: text/plain; charset=UTF-8 Content-Transfer-Encoding: quoted-printable I want to Thank Tim and Timothy from our Montreal offices for sharing their time and insight this morning! Some of the topics we covered were: - Internal staff. Always be recruiting through your network in the community and your referral partners. Take your time to hire the right person and move quickly to make a change when you recognize a poor fit o= n the team. - Incentive vs reward. When we have the right people on our team, we don=E2=80=99t need to incentivize them so much as reward them for their contribution to our success. - Have a good benefits package to reward your internal team. Paid sick time, paid vacation, comp time programs for on-call can all contribute t= o strong employee morale and commitment to the team. - Interventionist, where to find them and how to compensate them. Mind Fit and some ways to structure a program for communities in your market. - Managing requests for small cases, 12 hours per week or less. - Managing requests for odd schedules that make continuity of care a challenge I hope I captured everything. *Our next cohort call will be Thursday, June 8th.* *May Cohort Announcements* *[image: Inline image 2]* One third of the year has now passed and we are on track to break records once again as a Franchise! All of the hard work and dedication you and your teams have put in so far this year is paying off and we are seeing offices hit numbers they never thought were possible. A big thank you from the support team to all of you for the hard work and dedication you have put in. *Franchise Network Q2 Webinar* On Friday April 28th Barbara Schuh hosted the second Franchise Network Webinar of the year. Barbara covered a lot of great topics on this call including: - State of the Network - 1st Quarter Deliverable - 2nd Quarter Deliverables - Ongoing Projects - FAC (Franchise Advisory Council) Committee Updates - Marketing Updates - Franchisee Feedback If you were unable to attend the webinar please click here and enter password: =E2=80=9C hcawebinars =E2=80=9D with no quotes to watch it = now. *Operations* - *Operational Excellence Webinar *=E2=80=93 The second quarter Operatio= nal Excellence call will take place on *Friday June 9th at 10AM Pacific, 1PM Eastern time*. There will be an invite sent out in the coming weeks for this webinar so be on the lookout for it. - *New Toll Free Number for Franchise Support - *We are always looking for ways to help make our franchise support more efficient. The Franchis= e Support Team is dispersed throughout North America so it can be tough at times to reach some of us. In an effort to help franchisees reach the desired support person we have set up a dedicated toll free number. Call= s to this number will be answered by a virtual receptionist (a real person= ) and forwar