----==_mimepart_6822107cdb540_1ef3fbf8e1124b047196887 Content-Type: text/plain; charset=UTF-8 Content-Transfer-Encoding: quoted-printable Hi Sharon,=C2=A0 This device uses an eSIM, which is why there is no p= hysical SIM. =C2=A0eSIMs allow you to activate a phone without needing a = physical SIM card. I will change the number to a Victoria area code. = =C2=A0Rogers only has 236 area code numbers available.=C2=A0 I will reque= st one of these numbers. Thanks,=C2=A0 Craig Ackerson Sy= stems Administrator Contact IT Support 8 am-9 pm=C2=A0EST=C2=A0@ (888)838= -1955=C2=A0|=C2=A0hca.freshdesk.com = = On Fri, 9 May at 7:35 PM , Sushmita R wrote: = = Hi Sharon Speirs,=C2=A0 = = Your support ticket #1106962 has been escalated to our senior team to en= sure you receive the highest level of expertise and a swift resolution. Y= ou'll be contacted directly by a senior support specialist with updates a= nd further assistance. For real-time updates, feel free to click on https= ://hca.freshdesk.com/a/tickets/1106962. We appreciate your patience and a= re here to ensure your satisfaction. = = Thanks,=C2=A0 = Sushmita R = = = = = = On Fri, 9 May at 7:00 PM , SharonSpeirs wrote: = Hi there = = A new phone was ordered for Marilyn Navaja, our CSM in Victoria. = It arrived but we do not have a SIM card for this phone and when it char= ges the number coming=C2=A0up is 514 557 7543 which is TheKey Montreal. = Can we please get a sim card with a local Victoria number i.e. 250 as cu= rrently we cannot use this phone if it is attached to a Montreal office. = Kind regards = Sharon = = = = Sharon Speirs = = = = General Manager = = = = = = = = sspeirs@thekey.com = = = = Mobile: (778) 991-3361 Office: (778) 279-3634 = = = = TheKey.com = = = = = We value your feedback. Please leave us a Google review ----==_mimepart_6822107cdb540_1ef3fbf8e1124b047196887 Content-Type: text/html; charset=UTF-8 Content-Transfer-Encoding: quoted-printable Hi Sharon,=C2=A0 This device uses an eSIM, which is why there is no physi= cal SIM. =C2=A0eSIMs allow you to activate a phone without needing a phys= ical SIM card. I will change the number to a Victoria area code. =C2=A0= Rogers only has 236 area code numbers available.=C2=A0 I will request one= of these numbers. Thanks,=C2=A0 Craig Ackerson Systems Administrator Contact IT Support 8 am-9 = pm=C2=A0 EST =C2=A0@ (8= 88)838-1955 <span style=3D"color: rgb(34, 34, 34); font-family: Arial,= sans-serif; font-size: small; font-weight: bold; vertical-align: ba