--0000000000008483fd061377caa4 Content-Type: multipart/alternative; boundary="0000000000008483fc061377caa3" --0000000000008483fc061377caa3 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Good Morning Tim and team, Reviewed the client inquiry and will partner with the Payment Application team on this as Cynthia reports to Lisa Barker. More than happy to call the client's son as well if needed, to confirm you are approving the refund? @Lisa Barker I found the corresponding Fresh Desk ticket for this inquiry FD ticket 658671, Montreal client's POA double paid an invoice via check and we need to refund them back for the duplicate charges. Below is a screen shot from QB of the un applied funds totaling $6,856.36 that will need to be refunded. [image: image.png] Thank you, Lito Delapena Help Desk Manager * Please note my email has changed: * lito.delapena@thekey.com 619-722-8561 Ext. 190013 TheKey.com [image: TheKey] On Tue, Mar 12, 2024 at 5:58=E2=80=AFAM Timothy Thomas wrot= e: > Hi Lito, > > I=E2=80=99m escalating this one. Could you please have a member of your t= eam speak > to Mr Demers asap. > > Thanks > > Tim Thomas > Head of Canada Division > *Please note my email has changed:* > tt@TheKey.com > (514) 591-9387 > TheKey.ca > [image: TheKey] > > > ---------- Forwarded message --------- > From: Joey Taylor > Date: Mon, Mar 11, 2024 at 4:53=E2=80=AFPM > Subject: Robert Demers > To: Timothy Thomas , Dominique Jacobs > > > Hey Tim, > > Can you help out and please have someone from Billing speak with Francois > Demers (he speaks English). > He double-paid and since Feb 20th we have been going back and forth with > billing to reimburse him and they have ghosted my last 2 emails (attached > below). > > The client called again today asking what is going on. > > Thanks, > > Joey Taylor > > *Directeur G=C3=A9n=C3=A9ral/**General Manager* > > 514-907-5065 > > TheKey.ca > > [image: TheKey] > --0000000000008483fc061377caa3 Content-Type: text/html; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Good Morning Tim and team, Reviewed the client inq= uiry and will partner=C2=A0with the Payment Application team on this as Cyn= thia reports to Lisa Barker. More than happy to call the client's son a= s well if needed, to confirm you are approving the refund? @Lisa Barker =C2=A0 I found=C2= =A0the corresponding Fresh Desk ticket for this inquiry FD ticket=C2=A06586= 71, Montreal client's POA double paid an invoice via check and we need = to refund them back for the duplicate charges. Below is a screen shot from = QB of the un applied funds totaling $6,856.36 that will need to be refunded= . Thank you, = Lito Delapena Help Desk Manager Please note my email has changed: lito.delapena@thekey.com <font style=3D"color:rgb(77,77,79)!importa