This is a multipart message in MIME format. ------=_NextPart_000_01B7_01DAB0EB.FDD1A8F0 Content-Type: multipart/related; boundary="----=_NextPart_001_01B8_01DAB0EB.FDD1D000" ------=_NextPart_001_01B8_01DAB0EB.FDD1D000 Content-Type: multipart/alternative; boundary="----=_NextPart_002_01B9_01DAB0EB.FDD1D000" ------=_NextPart_002_01B9_01DAB0EB.FDD1D000 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hi Tim- =20 Thank you for putting this together. I am good with the attached email = to be sent to clients, and recommend we attach the FAQ so they can use = that to enroll in PAD if they desire to do so without calling the Help = Desk.=20 =20 Are you going to have the field leadership team send those out, or is = this something you=E2=80=99d like Help Desk to send for you? =20 Elizabeth Clark=20 Director =20 =20 =20 From: Timothy Thomas =20 Sent: Thursday, May 23, 2024 6:15 AM To: Alyson Rohane Cc: eclark@thekey.com; Aaron Worob ; = lisa.barker@thekey.com; laszlo.kovacs@thekey.com Subject: Re: Fresh Desk Queue modification of New Email Account - = [#794616] =20 Here's a draft of the communication. Let me know what you think. =20 https://docs.google.com/document/d/1iBGKnluCdADPEnmtcmDmOg_5SpcQAclBqWF9C= xOYGRM/edit?usp=3Dsharing =20 On Thu, May 23, 2024 at 9:11=E2=80=AFAM Timothy Thomas > wrote: Sure. I can initiate an e-transfer from one of our bank accounts. Let me = know if this is what you had in mind.=20 =20 On Wed, May 22, 2024 at 6:38=E2=80=AFPM Alyson Rohane = > wrote: Thank you @Elizabeth Clark ! To recap our = call earlier, Tim will be sending out communication to the impacted = clients to notify them of this change that will go into effect Monday, = June 3rd. Does this timeline work for you? =20 Hey, @Timothy Thomas - Do you want to do any = functional testing with this?=20 Thank you! -- Alyson Rohane Senior Continuous Improvement Analyst=20 alyson.rohane@thekey.com =20 =20 On Wed, May 22, 2024 at 9:42=E2=80=AFAM > wrote: + Alyson to confirm this is up and running and/or if we should test it.=20 =20 Elizabeth Clark=20 Director =20 =20 =20 From: Timothy Thomas >=20 Sent: Thursday, May 16, 2024 7:19 AM To: Aaron Worob > Cc: eclark@thekey.com ; = lisa.barker@thekey.com ; = laszlo.kovacs@thekey.com =20 Subject: Re: Fresh Desk Queue modification of New Email Account - = [#794616] =20 We're all set, the etransfer@thekey.com = is now connected to autodeposit to the Vancouver BMO account. =20 On Thu, May 16, 2024 at 10:15=E2=80=AFAM Aaron Worob = > wrote: Hi Tim,=20 =20 I see the message came through to the FreshDesk Payment Application = queue.=20 =20 =20 Thank you, Aaron Worob Network/Systems Administrator aaron.worob@thekey.com =20 On Thu, 16 May at 7:14 AM , Timothy Thomas = tt@thekey.com> wrote:=20 Ok I've resent the verification, I'm not seeing it in the inbox yet... =20 On Thu, May 16, 2024 at 10:06=E2=80=AFAM Aaron Worob itsupport@thekey.com> wrote: Hi Tim,=20 =20 I found the source of our error, and I bel