--000000000000fe445f0600721bc9 Content-Type: multipart/alternative; boundary="000000000000fe445e0600721bc8" --000000000000fe445e0600721bc8 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hi Tim, Since this is a unique one, I will ask dart to rerun as we do not want to overpay Dominique. Can you please let us know the names of those affected asap so we know whose proofs need to be updated? Thank you! On Fri, Jul 14, 2023 at 7:11=E2=80=AFAM Timothy Thomas wrot= e: > The reason it was changed after the deadline is because Dominique Jacobs > was set to return from a 3 week leave of absence on the 10th and has now > had her leave extended another 4 weeks. > > We felt it was fair to reassign the cases to the success managers coverin= g > her clients as this is now a long-term change. > > Can we make an exception here? > > On Thu, Jul 13, 2023 at 11:48 PM Angie Markwell > wrote: > >> Tim any other examples? This should not be corrected as we set a date an= d >> we have to stick to it - I assume it will be credited in July? >> >> On Thu, Jul 13, 2023 at 11:42=E2=80=AFPM Benjamin Lewis > benjamin.lewis@thekey.com> wrote: >> >>> I went and pulled an example name off of Dominique Jacobs' proof, and >>> the client looks like it was reassigned on the 10th, after we had pulle= d >>> data. >>> >>> [image: image.png] >>> >>> But if there are other examples you would like investigated, please let >>> me know. >>> >>> On Thu, Jul 13, 2023 at 7:31=E2=80=AFPM Angie Markwell >> angie.markwell@thekey.com> wrote: >>> >>>> Tim and Cheryl if the error is on our part we will fix it but if the >>>> data was not corrected by the teams and leadership by the final day of= the >>>> month no corrections are being redone for the month. We have been >>>> reinforcing this for a while about validating daily the data is correc= t as >>>> it is a lot of work for the teams to have to go back and fix. Sarah le= t us >>>> know.Thanks >>>> >>>> On Wed, Jul 12, 2023 at 10:38=E2=80=AFAM Sarah Temple >>>> wrote: >>>> >>>>> Hi Cheryl, >>>>> >>>>> These proofs were pulled by dart based on what was showing in the >>>>> system at the time. The data is live so if any changes were made sinc= e the >>>>> data was pulled or if the data was not accurate when pulled, then the= se >>>>> proofs would not be accurate. >>>>> I send emails at the end of every month in preparation for the next >>>>> month to give you a timeframe of when the data will be pulled so you = can >>>>> ensure that things are accurate during that time frame. >>>>> >>>>> Adding @Dart Team to the conversation. Can you >>>>> please double check that it wasn't anything on our end? >>>>> >>>>> *Cheryl, can you please provide us with a full list of the errors you >>>>> are seeing on the proofs?* >>>>> >>>>> Thank you! >>>>> >>>>> Best, >>>>> Sarah >>>>> >>>>> On Wed, Jul 12, 2023 at 10:26=E2=80=AFAM Cheryl Cartwright >>>> ccartwright@thekey.com> wrote: >>>>> >>>>>> Hi Sarah, >>>>>> >>>>>> This doesn