--000000000000f64ad50620329cf3 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Just updated review with this note: "Spoke with Caroline at length today. She doesn't remember filling out the survey but, if she were to do so she would award an 8. I asked why not a 10 and she said the weekends were hard to staff but she wasn't involved so she didn't have much more to say on that. She indicated that Maria Domin (CG) is the real superstar of the show. Explained that Maria Domin was able to modify Clients life to be successful in her home for as long as she could. Client is now residing in a facility and is thriving!" On Wed, Aug 21, 2024 at 9:44=E2=80=AFAM Timothy Thomas wrot= e: > Ok, thanks for the update! > > On Wed, Aug 21, 2024 at 9:31=E2=80=AFAM Brooke Justiniano > wrote: > >> Hello! >> This was a family member that was not active in the Clients life at all >> during the time we provided service. This Client was a long term Tier 1 >> Client that was very happy and the Attorney who referred us was indeed V= ERY >> happy. I am not sure why she scored so low. I have called and left a >> voicemail for her to call me back but, I doubt she will return my call. = I >> have also reached out to the attorney for feedback. Once I speak to one = or >> the other I will update the note. >> >> On Wed, Aug 21, 2024 at 9:08=E2=80=AFAM Timothy Thomas w= rote: >> >>> Hey Brooke, >>> >>> I'm sure you saw this already but I wanted to flag it in case. >>> >>> Let me know what you think the issue is here - thanks >>> >>> -- >>> >>> *Tim Thomas* >>> Head of Midwest & Canada Divisions | *TheKey* >>> Mobile: 514.591.9387 >>> [image: TheKey] >>> >> --000000000000f64ad50620329cf3 Content-Type: text/html; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Just updated review with this note:=C2=A0 " Spoke with Caroline at len= gth today. She doesn't remember filling out the survey but, if she were= to do so she would award an 8. I asked why not a 10 and she said the weeke= nds were hard to staff but she wasn't involved so she didn't have m= uch more to say on that. She indicated that Maria Domin (CG) is the real su= perstar of the show. Explained that Maria Domin was able to modify Clients = life to be successful in her home for as long as she could. Client is now r= esiding in a facility and is thriving!" On Wed, Aug 21, 2024 at = 9:44=E2=80=AFAM Timothy Thomas < tt@thek= ey.com > wrote: Ok, thanks for the update! On Wed, Aug 21, 2024= at 9:31=E2=80=AFAM Brooke Justiniano < brookej@thekey.com > wrote: Hello!=C2=A0 = This was a family member that was not active in the Clients life=C2=A0at al= l during the time we provided service. This Client was a long term Tier 1 C= lient that was very happy and the Attorney who referred us was indeed VERY = happy. I am not sure why she scored so low. I have called and left a voicem= ail for her to call me back but, I doubt she will return my call. I have al=