--000000000000fe6e7105dc7b64ba Content-Type: text/plain; charset="UTF-8" Hi Sarah, Thank you for the clarification. It has been impacting our internal metrics because we have been using White Rock as our office location in Salesforce (for fear that the HCA location was too generic and may be used by other locations) but using HCA in ClearCare (to distinguish it from Loving Home Care). It would be much simpler for my team if HCA and White Rock could be consolidated into one location in both Clear Care and Salesforce. Are you able to help with that? Warm regards, Carolina On Tue, Apr 12, 2022 at 1:16 PM Sarah Powers wrote: > Hi Carolina, > > I apologize for such a delayed response here. The multiple locations in > Salesforce and ClearCare should not be impacting your metrics, since in the > reporting that Rebecca and her team do has all three roll up into the > reporting for Vancouver. > > Can you please share examples where the metrics are off so Rebecca and her > team can investigate? > > Thanks! > Sarah > > On Tue, Apr 12, 2022 at 12:49 PM Timothy Thomas > wrote: > >> Sarah could we please get some clarification on the multi location issue >> in Vancouver? Caroline believes her metrics are off. >> >> Thank you >> Tim >> >> On Fri, Apr 8, 2022 at 5:04 PM Carolina Orosa > corosa@homecareassistance.com> wrote: >> >>> Hi Sarah, >>> >>> I just wanted to follow up on this email sent out a few months ago. This >>> still hasn't been done and I am worried that having 3 locations in >>> Salesforce is impacting metrics reporting, especially in light of this >>> week's WBR meeting. >>> >>> Please let me know when we can expect this to be fixed. >>> >>> Thank you, >>> >>> Carolina >>> >>> On Thu, Feb 3, 2022 at 11:31 AM Carolina Orosa >> corosa@homecareassistance.com> wrote: >>> >>>> >>>> Hi Sarah, >>>> >>>> Per our discussion earlier, Vancouver currently has 3 locations in >>>> ClearCare and Salesforce - HCA, White Rock and Loving Home Care. I would >>>> like to please request the following: >>>> 1. For ClearCare, consolidate the HCA and White Rock into one location >>>> and name it HCA Vancouver. I want to keep the Loving Home Care location >>>> separate for now as we are tracking their revenue and margins separately >>>> 2. For Salesforce, please do the same for all current and future leads. >>>> We will not be entering any leads under "Loving Home Care" moving forward >>>> but because I want to keep it separate in Clear Care, it will have to be >>>> the same in Salesforce. >>>> >>>> Thanks so much! >>>> >>>> Warm regards, >>>> >>>> Carolina >>>> >>>> >>>> -- >>>> >>>> Carolina Orosa >>>> President and Chief Operating Officer >>>> Home Care Assistance >>>> 1861 Marine Drive, >>>> West Vancouver, BC V7V1J7 >>>> ph: (778) 279-3634 >>>> fax: (778) 279-3635 >>>> website: *www.homecareassistancevancouver.ca >>>> * >>>> https://www.youtube.com/watch?v=RX_4cCVybg8 >>>> >>>> >>> >>> -- >>> >>> Carolina Orosa >>> President and Chief Operating Officer >>> Home Care