Re: Detractor Alert: Derek Fewer | 2657675

From
Keri Thrush <kthrush@thekey.com>
To
Cheryl Cartwright <ccartwright@thekey.com>
CC
Winnipeg West <clientservice@thekey.com>, Winnipeg West <aruffin@thekey.com>, Timothy Thomas <tt@thekey.com>, Angie Markwell <angie.markwell@thekey.com>
Date
Wed, 12 Oct 2022 15:48:00 -0700
Folder
INBOX
--000000000000ed5c0205eade2f0c Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hi, Cheryl! Passing this detractor to you in order to initiate the pre-planning process= . Thanks so much! On Wed, Oct 12, 2022 at 2:52 PM Medallia wrote: > Client Name: Derek Fewer > > CC ID: 2657675 > > Primary Contact: Leslie Sarchuk > > PC Contact Info: lesliesarchuk@yahoo.ca / +2045832057 > > Survey Delivery: Email > > > Division: Canada Business Unit: Winnipeg Tenure: More Than 52 Weeks Actua= l > Customer Segment: Elephant Stated Customer Segment: Survey: Relationship = 2 > Main Score: 1 Comments: Ever since the work (scheduling etc) has moved to > Calgary I=E2=80=99ve not been satisfied. I can=E2=80=99t get hold of staf= f here who know > our family=E2=80=99s needs etc. I was very satisfied the first year - we = were one > of the first clients when the office opened in Winnipeg and have been wit= h > the company since 2018. But the ever increasing cost has me very frustrat= ed > and reliability is at an all time low. Unfortunately at this time I would > not recommend the company whereas in the past I referred a number of > people. Please click here to see the full survey response and learn more > about the client: > https://hca.medallia.com/hca/respInvForm.do?surveyid=3D150344 > --000000000000ed5c0205eade2f0c Content-Type: text/html; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hi, Cheryl! Passing this detractor to y= ou in order to initiate the pre-planning process. = Thanks so much! On Wed, Oct 12, 2022 at 2:52 PM Medallia &lt; noreply@app.medallia.com &gt; wrote= : Client Name= : Derek Fewer CC ID: 2657675 Primary Contact: Leslie Sarchuk PC Contact Info: lesliesarchuk@yahoo.ca / +2045832057 Survey Delivery: Ema= il Division: Canada Business Unit: Winnipeg Tenure: More= Than 52 Weeks Actual Customer Segment: Elephant Stated Customer Segment: = Survey: Relationship 2 Main Score: 1 Comments: Ever since the work (sched= uling etc) has moved to Calgary I=E2=80=99ve not been satisfied. I can=E2= =80=99t get hold of staff here who know our family=E2=80=99s needs etc. I w= as very satisfied the first year - we were one of the first clients when th= e office opened in Winnipeg and have been with the company since 2018. But = the ever increasing cost has me very frustrated and reliability is at an al= l time low. Unfortunately at this time I would not recommend the company wh= ereas in the past I referred a number of people. Please click here to see = the full survey response and learn more about the client: = https://hca.medallia.com/hca/respInvForm.do?surveyid=3D150344 --000000000000ed5c0205eade2f0c--