--000000000000ae4b590620ab4074 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Good. She is taking the initiative to get to know her team while doing all of the onboarding training. She will be here, in Chicago, next week from Tuesday to Friday, so I will get to know her a little better. But, I think her first day went well. Diane On Tue, Aug 27, 2024 at 9:38=E2=80=AFAM Timothy Thomas wrot= e: > Thanks Diane. Appreciate you looking into it for me. > > How are things going with Alysce so far? > > On Tue, Aug 27, 2024 at 10:35=E2=80=AFAM Diane Mockenhaupt dmockenhaupt@thekey.com> wrote: > >> Hi Tim, I wanted to circle back and let you know I have left a voice >> message for Jessice asking her to call me back. I will let you know as >> soon as we have connected. I did talk to Kim and Jinny about this >> situation and Mr Mullen should have been entered as his own person but >> Jessica was entered as primary contact. This has been corrected. Mr >> Mullen needs a caregiver who is very technologically literate as he is >> blind and needs assistance with emails and other things done on the >> computer. He liked his first caregiver but she was not quite computer >> savvy enough for his needs. He told us he was happy to keep her while we >> found someone who was able to assist more with his technology requests. = It >> took two weeks to find that person. Jessica's dissatisfaction points to >> the amount of time it took to find the replacement. But, I will have a >> conversation with her and inquire how else we can improve our care of Jo= hn. >> >> Thanks, >> Diane >> >> On Mon, Aug 26, 2024 at 9:56=E2=80=AFAM Diane Mockenhaupt > dmockenhaupt@thekey.com> wrote: >> >>> Thank you, I will reach out to Jessica after speaking to John's team. >>> >>> Diane >>> >>> On Mon, Aug 26, 2024 at 9:53=E2=80=AFAM Timothy Thomas = wrote: >>> >>>> Hi Diane, >>>> >>>> Just flagging this review / caregiver match. >>>> https://hca.medallia.com/sso/hca/applications/ex_WEB-9/pages/215?roleI= d=3D706&f.question-score=3Dk_bp_main_score_scale&f.timeperiod=3D360&f.repor= ting-date=3De_responsedate&surveyid=3D%22415259%22&responseId=3D%22415259%2= 2&invitationId=3D%22415259%22 >>>> >>>> Please let me know your plan to address it. >>>> Thanks! >>>> >>>> -- >>>> >>>> *Tim Thomas* >>>> Head of Midwest & Canada Divisions | *TheKey* >>>> Mobile: 514.591.9387 >>>> [image: TheKey] >>>> >>> --000000000000ae4b590620ab4074 Content-Type: text/html; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Good.=C2=A0 She is taking the initiative to get to know he= r team while doing all of the onboarding training.=C2=A0 She will be here, = in Chicago,=C2=A0 next week from Tuesday to Friday, so I will get to know h= er a little better. But, I think her first day went well. Diane On Tue, Aug 27, 2024 at 9:38=E2=80=AFAM Timothy Thomas < tt@thekey.com > wrote: Thanks Diane. A= ppreciate you looking into it for me. How are things goi= ng with Alysce so fa