--000000000000bc675d05febb1365 Content-Type: multipart/alternative; boundary="000000000000bc675b05febb1364" --000000000000bc675b05febb1364 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable You're welcome! On Thu, Jun 22, 2023 at 10:17=E2=80=AFAM Timothy Thomas wro= te: > Thank you! > > On Thu, Jun 22, 2023 at 1:14=E2=80=AFPM Sumira Suthesan sumira.suthesan@thekey.com> wrote: > >> No I will let him now right now. >> >> Thanks, >> Sumira >> >> On Thu, Jun 22, 2023 at 10:12=E2=80=AFAM Tim Thomas = wrote: >> >>> Ok. Did you let him know? >>> >>> >>> >>> >>> *Tim Thomas Sr.* >>> *514: 726 7647* >>> >>> tthomas@thekey.com >>> >>> >>> >>> >>> >>> >>> On Jun 22, 2023, at 1:08 PM, Sumira Suthesan >>> wrote: >>> >>> Hi Tim, >>> >>> I created a credit memo for $231.2 >>> >>> Thanks, >>> Sumira >>> >>> On Thu, Jun 22, 2023 at 8:23=E2=80=AFAM Timothy Thomas = wrote: >>> >>>> Ok. Did we apply the credit? >>>> >>>> On Thu, Jun 22, 2023 at 11:13 AM Sumira Suthesan >>> sumira.suthesan@thekey.com> wrote: >>>> >>>>> Hi Tim, >>>>> >>>>> The last payment we received was June 5th. The balance is now around >>>>> $2,500. >>>>> >>>>> Thanks, >>>>> Sumira >>>>> >>>>> >>>>> >>>>> On Thu, Jun 22, 2023 at 7:25=E2=80=AFAM Timothy Thomas wrote: >>>>> >>>>>> Ali, have we been paid yet? >>>>>> >>>>>> On Wed, Jun 21, 2023 at 1:50=E2=80=AFPM Timothy Thomas wrote: >>>>>> >>>>>>> Has this client made a payment yet? >>>>>>> >>>>>>> On Fri, Jun 16, 2023 at 10:21=E2=80=AFAM Sumira Suthesan >>>>>> sumira.suthesan@thekey.com> wrote: >>>>>>> >>>>>>>> Thank you >>>>>>>> >>>>>>>> -Sumira >>>>>>>> >>>>>>>> On Fri, Jun 16, 2023 at 7:18=E2=80=AFAM Timothy Thomas >>>>>>>> wrote: >>>>>>>> >>>>>>>>> No response yet. They need to clear their balance first. >>>>>>>>> >>>>>>>>> On Fri, Jun 16, 2023 at 10:18=E2=80=AFAM Sumira Suthesan >>>>>>>> sumira.suthesan@thekey.com> wrote: >>>>>>>>> >>>>>>>>>> Hi Tim, >>>>>>>>>> >>>>>>>>>> Did you get a reply from the client? >>>>>>>>>> Are we giving them a credit? >>>>>>>>>> >>>>>>>>>> Thanks, >>>>>>>>>> Sumira >>>>>>>>>> >>>>>>>>>> On Thu, Jun 15, 2023 at 11:44=E2=80=AFAM Timothy Thomas >>>>>>>>>> wrote: >>>>>>>>>> >>>>>>>>>>> Hi Fabio, >>>>>>>>>>> >>>>>>>>>>> We calculated that you utilized 136 hours of service since the >>>>>>>>>>> price increase took effect, which represents $462.40. >>>>>>>>>>> >>>>>>>>>>> I suggest we split the difference and offer you a credit of >>>>>>>>>>> $231.20. >>>>>>>>>>> >>>>>>>>>>> Your account is currently 3 weeks behind. We will apply that >>>>>>>>>>> credit on your next invoice, once your account is brought up to= date. >>>>>>>>>>> >>>>>>>>>>> I=E2=80=99ve copied Ali who can assist you with any other billi= ng >>>>>>>>>>> questions. >>>>>>>>>>> >>>>>>>>>>> Best regards >>>>>>>>>>> Tim >>>>>>>>>>> >>>>>>>>>>> On Wed, Jun 14, 2023 at 6:29 PM Fabio Gatti >>>>>>>>>>> wrote: >>>>>>>>>>> >>>>>>>>>>>> Hi Tim, >>>>>>>>>>>> >>>>>>>>>>>> Unfortunately the method it was communicated does not abide by