--Apple-Mail-C01E165A-9214-428B-A21E-6B6256496263 Content-Type: text/html; charset=utf-8 Content-Transfer-Encoding: quoted-printable Well that is good! = Sent from Angie's iPhone On Jan 4, 2023, at 6:47 AM, Timothy Thomas <tt@thekey.com> wrote: = =EF=BB=BF He got back to me. ---------- Forwarded message --= ------- From: Gary Scott < gscott@= thekey.com > Date: Wed, Jan 4, 2023 at 12:25 AM Subject: R= E: I was just billed $1536 on Dec 29th? To: Timothy Thomas < tt@thekey.com > I will= address. Concerned with the miss charged too. = = From: Timothy Thomas < tt@thekey.com > Sent: Tuesday, January 3, 2023 2:46 P= M To: Gary Scott < gscott@thekey.com > Subject: Fwd: I was just billed= $1536 on Dec 29th? = Hi Gary, I wanted to flag this email exchange with Ali and= a client. It's several times now that his communication style seems to real= ly frustrate clients. I know he's been coached on it but it doesn't seem to c= hange. He lacks some basic customer service skills and most importantly how t= o deescalate. Let me know if I can help. Thanks Tim ---------- Forwarded message --------- From:= Cheryl Cartwright < ccartwright@thekey.com > Date: Tue, Jan 3, 2023 at 12:38 PM Su= bject: Fwd: I was just billed $1536 on Dec 29th? To: Timothy Thomas < tt@thekey.com > Can you look into this and see what=E2=80=99s going on? I= don=E2=80=99t know anything about this. = ---------- Forwarded m= essage --------- From: Selena Sachedina < selena@technologydiva.ca > Date: Tue, J= an 3, 2023 at 1:16 PM Subject: Re: I was just billed $1536 on Dec 29th? To: Ali Malik < ali.malik@thekey.com