--00000000000073e9b005f185c830 Content-Type: multipart/alternative; boundary="00000000000073e9ae05f185c82f" --00000000000073e9ae05f185c82f Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hi Tim I am hesitant to fill out the SLI until we have more clarity. This is another situation that a CG has been requested not to return by this referral account. The account is not lost but this does impact the relationship. Would you like a SLI completed? Beth ---------- Forwarded message --------- From: Allison Brennan Date: Thu, Jan 5, 2023 at 10:10 AM Subject: Re: staff concern To: Odelia White Cc: Kathryn Nester , Elizabeth Sparrow , Amrita Veena Good Morning Odelia, Thank you for bringing this to my attention. I am so sorry that this incident occurred even after the multiple attempts to get her to assist when and where needed. I have placed her on the Do Not Send List for North Lodge. We appreciate your business and understanding, and we will continue to brief our caregivers of the expectations while on shift. Moving Forward, if the staff are not understanding what is being asked, they will be instructed to check in with the Charge Nurse or Call the office for clarification on tasks being requested on them, I do apologize and I hope you will continue to report these issues to me so we can handle them appropriately and in a timely manner. Take Care and Happy New Year! *Allison Brennan* *Care Manager* *Home Care Assistance - **Serving Oakville, Mississauga, Burlington, Waterloo & Wellington region* 375 University Ave E, Waterloo, ON, N2K3M7 *Tel: 519-954-2111 Ext: 1410003* 2525 Old Bronte Rd, Suite 212, Oakville, ON, L6M 4J2 *Tel: 905-337-1200* *Champions of Aging Well* *www.**H**o * *me Care Assistance Waterloo .ca www.HomeCareAssistanceGuelph.ca* *www.HomeCareAssistanceOakville.ca**www.HomeCareAssistanceMississauga.ca* Visit our Website Balanced Care Method Cognitive Therapeutics Read our Reviews > > > Hi Amrita, > > I hate to bring another concern forward however I have to make you aware. > Yesterday, Amanda was scheduled at North Lodge. Staff reported that she w= as > given direction on things that needed to be done which she did some but w= as > hesitant. She mostly sat on her phone. Amanda was also observed sleeping = in > the chair by two separate staff people. When I arrived at the home, she w= as > sitting in living room area. I went over to her and introduced myself. Th= en > I gave her direction on who to support. After speaking with staff, the > feedback was Amanda was not eager to assist, and of course the sleeping i= s > a definite no-no. I kindly ask that she not be sent back to North Lodge. > > Thanks, > > Odelia > > > > *Odelia White* > > Program Manager > > owhite@clcambridge.ca > > 519-239-0742 > > www.communitylivingcambridge.ca > > > > > > Facebook | Instagram > | Twitter > | LinkedIn > > > > > The working hours I choose do not always align with standard business > hours, so please do not ever feel