--0000000000006375f906213c4b4a Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hi Tim, Thank you for providing this information. I am also including @Kathryn Pate= l and @Meera Ladani for visibility. Have a wonderful day. On Tue, Sep 3, 2024 at 11:47=E2=80=AFAM Timothy Thomas wrot= e: > Hi Mansi, > > Feel free to use the credentials enclosed to manage our Sterling account > moving forward. > > Thanks! > > ---------- Forwarded message --------- > From: managedsupport > Date: Tue, Sep 3, 2024 at 12:59=E2=80=AFPM > Subject: Welcome to Sterling Backcheck - Home Care Assistance > To: tt@thekey.com > > > Hello *TIMOTHY,* > > > > Welcome to Sterling Backcheck! > > > > In this email you will find the following information: > > > > 1. How to log-in to your client profile. > > 2. Steps to place an order through eConsent. > > 3. How to view your background check results. > > 4. How to contact our client services team. > > > > *To **log in* to the Sterling Backcheck client website, use your below > username and password: > > - Go to the client website or paste > this URL into your web browser: https://www.sterlingbackcheck.ca/login= / > - Select the BackCheck 2.0 login option > - Enter your user information and click on the login button > > > - Username: *tim.thomas* > - Password: *Pas$word123@* > > > - The first time you log in, you will be required to set five security > questions and to reset your password to one of your choosing. Please n= ote > that passwords are case sensitive. > > > > *To submit an eConsent order, select the eConsent tab then Order eConsent > and begin! **You can watch a quick video demonstration via the link below > as well:* > > https://vimeo.com/302139865 > > > > *To view your files online:* > > - Log in to the Sterling Backcheck client website > with your user information > (choose BackCheck 2.0). > - Select the *View Results *tab. Your ten most recent files will be > displayed from the past ten days. > > =C2=B7 You can then manipulate the search options to filter the d= ata > and/or search for specific files > > - Click on =E2=80=9CView Detailed Report=E2=80=9D to bring up further = information for > each of your files. > > > > *You can also visit our website for:* > > =C2=B7 Online user guide > > https://f.hubspotusercontent00.net/hubfs/4830052/Client%20comms/PDF/Backc= heck_ClientPortal_User%20Guide_EN.pdf > > =C2=B7 A demonstration video that shows the eConsent ID verificat= ion > process > > https://www.youtube.com/watch?v=3DHUVlYxYfw_k > > - A candidate webpage that candidates can browse to review frequently > asked questions > eConsent FAQ - Candidate Microsite - Canada (sterlingbackcheck.ca) > > > > > Please note that your screening package includes the Enhanced Police > Information Check (E-PIC). We wanted to take the opportunity to describe > the E-PIC in further detail, please click here > for > additional information. > > > > *Client Services:* > > If you have any questions about y