--00000000000047a5e005ee289948 Content-Type: multipart/alternative; boundary="00000000000047a5df05ee289947" --00000000000047a5df05ee289947 Content-Type: text/plain; charset="UTF-8" Hi All, Starting Monday, November 28, Medallia will distribute a new daily report that includes clients' satisfaction with each of their caregivers that have completed shifts in the past 30 days. This report will be distributed to all Medallia users who receive daily reports today. Clients are able to review all relevant caregivers on the team, including fill-ins. Individual caregiver performance feedback should be managed by our Ambassador Team. Clients who leave negative feedback for multiple caregivers should be prioritized for Client Success Team follow-up, potential re-assessment, and update of the care plan, and close collaboration with Staffing to ensure that satisfactory replacement caregivers can be identified. *Report Details & Screenshot* This report shows your region's client satisfaction with their caregivers, with 10 being Extremely Satisfied and 0 being Not At All Satisfied. Click "Go To Response" and scroll to the bottom of the page to see the names of the caregivers. A full list of Medallia push reports is linked here . [image: image.png] Best, Alex -- Alex Hodges Manager Customer Experience * Please note my email has changed: * ahodges@thekey.com TheKey.com [image: TheKey] --00000000000047a5df05ee289947 Content-Type: text/html; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hi All, Starting Monday, Nov= ember 28, Medallia will distribute a new daily report that includes clients= ' satisfaction with each of their caregivers that have completed shifts= in the past 30 days. This report will be distributed to all Medallia users= who receive daily reports today.=C2=A0 Clients ar= e able to review all relevant caregivers on the team, including fill-ins. I= ndividual caregiver performance feedback should be managed by our Ambassado= r Team. Clients who leave negative feedback for multiple caregivers should = be prioritized for Client Success Team follow-up, potential re-assessment, = and update of the care plan, and close collaboration with Staffing to ensur= e that satisfactory replacement caregivers can be identified. Report Details & Screenshot Thi= s report shows your region's client satisfaction with their caregivers,= with 10 being Extremely Satisfied and 0 being Not At All Satisfied. Click = "Go To Response" and scroll to the bottom of the page to see the = names of the caregivers. A full list of Medallia push reports is= =C2=A0 linked here = . Best, Alex -- Alex Hodges Manager Customer Experience Please note my email has changed: <a href=3D"https://brand.thekey.com/esg/ahodges@thekey.com" rel=3