This is a multipart message in MIME format. ------=_NextPart_000_0134_01DABC9F.51AD8840 Content-Type: multipart/alternative; boundary="----=_NextPart_001_0135_01DABC9F.51AD8840" ------=_NextPart_001_0135_01DABC9F.51AD8840 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Got it. @'Timothy Thomas' is it reasonable to = say we can only accept Card or e-Transfer payments for deposits/advanced = payments? Ongoing invoices can be paid by Card or PAD of course. =20 Kind regards- =20 Elizabeth Clark=20 Director CI & Transformation Finance Onboarding & Experience Collections Billing Help Desk =20 TheKey Office|Cell : 619-822-4855 eclark@thekey.com=20 =20 TheKey.com =20 =20 =20 =20 =20 =20 =20 From: lisa.barker@thekey.com =20 Sent: Wednesday, June 12, 2024 7:52 AM To: eclark@thekey.com; 'Alyson Rohane' ; = 'Brian Fialko' ; 'Daniel Barakat' = ; 'Lito Delapena' Cc: 'Timothy Thomas' ; 'Troy Riha' = ; 'Timon Page' ; 'Kristy = Poyner' ; 'Laszlo Kovacs' = ; 'Katherine Cope' = ; 'Michelle Schefter' = ; 'Natalie Cahoone' = ; 'Sharon Speirs' ; = 'Stephanie Fuston' ; 'Cheryl Cartwright' = ; 'Chuck Terlesky' ; = 'Frank Liu' ; 'Geraldine Nath' = ; 'Joey Taylor' Subject: RE: CAD Hypercare Update - 6/11/2024 =20 Hi Elizabeth, =20 We do have the ability to charge credit cards for Canada in Solupay we = just do not have the ability to charge EC/ACH payments in Solupay. =20 Thank you, =20 =20 Lisa Barker=20 Manager, Cash Application lisa.barker@thekey.com =20 =20 =20 =20 =20 =20 From: eclark@thekey.com =20 Sent: Wednesday, June 12, 2024 8:15 AM To: 'Alyson Rohane' ; 'Brian Fialko' = ; 'Daniel Barakat' ; = 'Lito Delapena' Cc: 'Timothy Thomas' ; 'Troy Riha' = ; 'Timon Page' ; 'Kristy = Poyner' ; 'Laszlo Kovacs' = ; 'Lisa Barker' ; = 'Katherine Cope' ; 'Michelle Schefter' = ; 'Natalie Cahoone' = ; 'Sharon Speirs' ; = 'Stephanie Fuston' ; 'Cheryl Cartwright' = ; 'Chuck Terlesky' ; = 'Frank Liu' ; 'Geraldine Nath' = ; 'Joey Taylor' Subject: RE: CAD Hypercare Update - 6/11/2024 =20 Thank you, Alyson. =20 We need to add and discuss an additional item. I learned recently that = Solupay cannot process CAD payments. This is the system we use to charge = Deposits and Advanced payments today. With Canada now participating in = Care Commitment, we need a way to charge customers. We are waiting to = confirm the JPMC Virtual Terminal will work for CAD currency in which = case, this may be a very temporary challenge, but regardless = we=E2=80=99d like to align on an approach with Accounting. =20 Can you please find time for this group to discuss the options below? We = welcome other ideas as well of course, but these are the two that stood = out.=20 =20 1. Only accept payment for Deposits/Advanced Payments via eTransfer 2. Charge customers using Bambora (these do not deposit to = Vancouver=E2=80=99s bank account) 3. Invoice in NetSuite, Charge in Versapay, Credit that invoice to = follow and leave the Payment unapplied (all complete in the same = busin