--000000000000fdec4405ec91c470 Content-Type: text/plain; charset="UTF-8" Hello my fellow colleagues.... Happy Thursday! Need some input. I was told yesterday that Client Success Regional Managers should not be handling billing issues. So if they don't handle billing issues, who is supposed to own that client issue? Billing sends the email to me and my RN Client Success Manager. I was also told they recently updated the Client Success job descriptions. Is that true? The last version I have was from May. *Cathy Goffredo* Regional Director PA & NJ C. 267-406-5844 *Note my new email address:cathy.goffredo@TheKey.com* *TheKey.com * [image: TheKey] --000000000000fdec4405ec91c470 Content-Type: text/html; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hello my fellow colleagues.... Happy Th= ursday! Need some input. I was told yesterday that C= lient Success Regional Managers should not be handling billing issues. So i= f they=C2=A0don't handle billing issues, who is supposed to own that cl= ient issue? Billing sends the email to me and my RN Client Success Manager.= =C2=A0 I was also told they recently updated the Client Success job = descriptions. Is that true? The last version I have was from May.=C2=A0 Cathy Goffredo Regional Director P= A & NJ C. 267-= 406-5844 Note my new email address: cathy.goffredo@TheKey.com = TheKey.com =C2=A0 --000000000000fdec4405ec91c470--