--Apple-Mail-C731621E-33B1-4901-90F9-6C67CBDFFA6B Content-Type: text/plain; charset=utf-8 Content-Transfer-Encoding: quoted-printable FYI Tim Thomas Home Care Assistance 514 907 5065 Begin forwarded message: > From: Barbara Schuh > Date: December 16, 2014 at 5:15:04 PM GMT-5 > To: Tim Thomas > Subject: Re: FW: Retention Rate >=20 > Tim >=20 > The profit summary report shows 44 clients for Nov. So far in December, y= ou added 4 new clients, with a potential of 48 clients. To date, you have 4= 5 of the 48 clients for a total retention this month of 94% or attrition of 6= %. Our goal is to stay under attrition of 10%. So far you are doing very g= ood this month. When I do the QBR's, I use the formula Russell is talking a= bout. That formula looks at clients names that started services and no long= er active after a certain time. This will be easy to track. You then want t= o keep a list of the 3 lost clients and why they were lost.=20 >=20 > Barbara >=20 >> On Tue, Dec 16, 2014 at 2:56 PM, Tim Thomas wrote: >> Hi Barbara, >>=20 >> =20 >>=20 >> We have been trying to calculate retention rates and we looked at the gro= ss profit summary in Clear Care as you suggest but were a bit confused. It s= eems wrong to look at a specific date since many client don=E2=80=99t have s= ervice that day. How do we establish a benchmark starting point? Do we loo= k at an entire month. My son contacted Russell and his reply is below which= is no less clear. I get the impression that everyone maybe using a differe= nt method. >>=20 >> =20 >>=20 >> In the interest of clarity and consistency (and my sanity), could you tel= l me what I should be doing. I want to track this monthly and I=E2=80=99m h= aving a tough time figuring it out. >>=20 >> =20 >>=20 >> Thanks. >>=20 >> =20 >>=20 >> >>=20 >> Tim Thomas >>=20 >> Home Care Assistance (Montr=C3=A9al) Inc. >>=20 >> 4464 Ste. Catherine Ouest >>=20 >> Westmount, Qu=C3=A9bec >>=20 >> H3Z 1R7 >>=20 >> Tel: 514 907 5065 - Fax: 514 907 5067 >>=20 >> =20 >>=20 >> tthomas@homecareassistance.com >>=20 >> =20 >>=20 >> www.homecareassistancemontreal.ca >>=20 >> www.facebook.com/hcamontreal >>=20 >> www.twitter.com/hcamontreal >>=20 >> =20 >>=20 >> From: Timothy Thomas [mailto:tt@homecareassistance.com]=20 >> Sent: Monday, December 15, 2014 10:51 AM >> To: Tim Thomas >> Subject: Fwd: Retention Rate >>=20 >> =20 >>=20 >> =20 >>=20 >> ---------- Forwarded message ---------- >> From: Russell Gesher >> Date: Fri, Dec 12, 2014 at 4:10 PM >> Subject: Re: Retention Rate >> To: Timothy Thomas >>=20 >> I run a custom report and look at the first and last carelog date. The te= nure is based on that date span. >>=20 >> =20 >>=20 >> On Fri, Dec 12, 2014 at 12:45 PM, Timothy Thomas wrote: >>=20 >> Hi Russell, >>=20 >> =20 >>=20 >> Sorry I was referring to the client retention rates, not caregivers.=20 >>=20 >> =20 >>=20 >> Can you shed some light on that formula.=20 >>=20 >> =20 >>=20 >> Thanks. >>=20 >> Tim. >>=20 >> =20 >>=20 >> ---------- Forwar