--0000000000006a73e9061663b0ab Content-Type: multipart/alternative; boundary="0000000000006a73e8061663b0aa" --0000000000006a73e8061663b0aa Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Sounds good. On Thu, Apr 18, 2024 at 3:34=E2=80=AFPM wrote: > I am less in the weeds so let me connect with Michelle=E2=80=99s leaders,= and the > group will circle back. > > > > *From:* Cheryl Cartwright > *Sent:* Thursday, April 18, 2024 11:33 AM > *To:* eclark@thekey.com > *Cc:* Timothy Thomas ; kristy.poyner@thekey.com; > stephanie.fuston@thekey.com; Michelle Kenaga = ; > Taylor Cleland > *Subject:* Re: Billing for Contract Client > > > > Hi Liz, > > > > I totally get that. Is there something that is working better in another > market or another suggestion that I could put forward to the client? It > would be difficult for the region to receive say 50 different invoices x = 4 > at months end but maybe there is a solution that falls in the middle? We > expect there to be upwards of 200 clients in the program so definitely > looking for a sustainable solution. > > > > I am happy to have a quick call if you want? > > > > Cheryl > > > > > > On Thu, Apr 18, 2024 at 2:23=E2=80=AFPM wrote: > > Hi Tim > > > > This is not say we should recommend something different. > > > > I can work on a consolidated invoicing process in NetSuite but that will > take some time due to other larger priorities in the pipeline. In the > interim billing can make it work, simply sharing it=E2=80=99s similar to = CHDC in > the manual nature of it and you can attest to that having been bumpy. > > > > With weekly turn arounds for 5000 clients and a billing team of 4 people, > they do amazing work, we=E2=80=99re just not structured to accommodate th= at with > sustained perfection in current state. > > > > > > Kind regards- > > > > Elizabeth Clark > > Director > > CI & Transformation > > Long Term Care Insurance Onboarding > > Collections > > Billing Help Desk > > > > *TheKey* > > Office|Cell : 619-822-4855 > > eclark@thekey.com > > > > *TheKey.com * > > > > [image: TheKey] > > > > > > > > > > *From:* Timothy Thomas > *Sent:* Thursday, April 18, 2024 6:25 AM > *To:* eclark@thekey.com > *Cc:* Cheryl Cartwright ; kristy.poyner@thekey.co= m; > stephanie.fuston@thekey.com; Michelle Kenaga = ; > Taylor Cleland > *Subject:* Re: Billing for Contract Client > > > > Hi Liz, > > > > This is the clients requirement. Do you have an alternative to suggest? > > > > On Thu, Apr 18, 2024 at 8:46=E2=80=AFAM wrote: > > Hi Cheryl > > > > Looping in Billing leadership to provide direction on the best process fo= r > this. > > > > It=E2=80=99s important to note sending a consolidated invoice per month i= s not > something we can automate so there is a chance, despite our best efforts, > we will make a mistake there. I would encourage us to steer away from thi= s > knowing it=E2=80=99s not something we can guarantee will be perfect 100% = of the > time. > > > > Elizabeth Clark