This is a multipart message in MIME format. ------=_NextPart_000_1695_01DAB328.7948D150 Content-Type: multipart/alternative; boundary="----=_NextPart_001_1696_01DAB328.7948D150" ------=_NextPart_001_1696_01DAB328.7948D150 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Thanks, Tim. I don=E2=80=99t know enough about the interworkings of = Treasury to make that call w/o Laszlo or Kate signing off. Laszlo just = sent a note via chat that we=E2=80=99re good to move forward, so = you=E2=80=99re welcome to initiate that back to him. =20 Lisa please enter the refund in NS, and maybe note in the memo we = received funds to JPMC and returned out of BMO.=20 =20 Elizabeth Clark=20 Director =20 =20 =20 From: Timothy Thomas =20 Sent: Friday, May 31, 2024 6:23 AM To: eclark@thekey.com Cc: laszlo.kovacs@thekey.com; kate.goodrich@thekey.com; John Janiga = ; Joey Taylor ; = lisa.barker@thekey.com; Cynthia Lum Subject: Re: Gerard Rochon - Montreal Client =20 We have sufficient funds in the vancouver account as we speak. =20 On Fri, May 31, 2024 at 9:07=E2=80=AFAM > wrote: Laszlo/Kate- =20 Can we move money to a CAD account, such as Vancouver, from JPMC so we = can etransfer out? =20 Elizabeth Clark=20 Director =20 =20 =20 From: Timothy Thomas >=20 Sent: Friday, May 31, 2024 6:06 AM To: eclark@thekey.com =20 Cc: John Janiga = >; Joey Taylor = >; lisa.barker@thekey.com ; Cynthia Lum = > Subject: Re: Gerard Rochon - Montreal Client =20 Hi Liz, =20 The client has demanded we return the funds today. A check will take too = long and if we're unable to deposit the funds then I suggest we = etransfer.=20 =20 On Fri, May 31, 2024 at 9:03=E2=80=AFAM > wrote: Hello Tim & John- =20 I am sorry to hear this, we do not have the ability to refund PAD = payments from JPMC but we can reach out to the bank about reversing the = check that we received, or return that to him via check today.=20 =20 Can you help me understand what happened here? How did we charge someone = $20k w/o their knowledge they would need to make that payment? =20 Kind regards- =20 Elizabeth Clark=20 Director CI & Transformation Long Term Care Insurance Onboarding Collections Billing Help Desk =20 TheKey Office|Cell : 619-822-4855 eclark@thekey.com=20 =20 TheKey.com =20 =20 =20 =09 =20 =20 =20 =20 From: Timothy Thomas >=20 Sent: Thursday, May 30, 2024 5:52 PM To: Cynthia Lum > Cc: Joey Taylor = >; John Janiga = >; eclark@thekey.com ; lisa.barker@thekey.com = =20 Subject: Re: Gerard Rochon - Montreal Client =20 The client just reached out. Very upset as we=E2=80=99ve withdrawn $20k = from his account in the same week.=20 =20 I suggest we refund via etransfer which will be immediate.=20 Tim Thomas Head of Canada Division Please note my email has changed: tt@TheKey.com (514) 591-9387 =09 TheKey.ca =20 =20 =20 On Thu, May 30, 2024 at 7:48=E2=80=AFPM Cynthia Lum > wrote: Hi Lisa, =20 I just noticed, since the payment in VP was an ACH, is a refund even = possible or do we have to