This is a multipart message in MIME format. ------=_NextPart_000_013D_01D9CF6B.465E8470 Content-Type: multipart/alternative; boundary="----=_NextPart_001_013E_01D9CF6B.465E8470" ------=_NextPart_001_013E_01D9CF6B.465E8470 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hi Cheryl, =20 This would be an operations function, I am not sure who on your team = would be responsible. =20 Thank you,=20 =20 Michelle Kenaga Senior Manager Billing and Submissions Direct line: (408) 831-0579 michelle.kenaga@thekey.com =20 =20 =20 From: Cheryl Cartwright =20 Sent: Monday, August 14, 2023 5:58 AM To: michelle.kenaga@thekey.com Cc: eclark@thekey.com; Timothy Thomas ; Germaine Daniels = ; Irin Eva ; Chakera = Dixon ; Kristy Poyner Subject: Re: Civic Holiday in Ontario =20 Hi Michele, =20 I would like to know who is responsible for making these changes so they = are not missed. It would seem that billing would but I want to clarify. =20 Thanks, =20 Cheryl =20 On Fri, Aug 11, 2023 at 9:39=E2=80=AFPM > wrote: Hi All, =20 In order to make this client exempt from the holiday you will need to = update on the schedule in clearcare. Screen shot below on where you can = edit on the shift.=20 =20 Looping in our billers on this account as well to look out for this = during finalization to make sure we do not bill. =20 =20 Thank you,=20 =20 Michelle Kenaga Senior Manager Billing and Submissions Direct line: (408) 831-0579 michelle.kenaga@thekey.com =20 =20 =20 From: eclark@thekey.com >=20 Sent: Monday, July 24, 2023 11:18 AM To: 'Timothy Thomas' >; 'Cheryl = Cartwright' >; = 'Michelle Kenaga' > Cc: 'Germaine Daniels' >; 'Irin Eva' > Subject: RE: Civic Holiday in Ontario =20 Hello Tim- =20 Thank you for reaching out regarding the invoice. I am looping Michelle = in to help educate on the proper process for Operations in ClearCare as = this is an integrated location. She will know best how they should = circumvent the Agency Settings, if they=E2=80=99re set up to invoice 8/7 = as a holiday for all clients. =20 =20 Elizabeth Clark=20 Director, CI & Transformation Long Term Care Insurance, Onboarding =20 TheKey =20 =20 =20 From: Timothy Thomas >=20 Sent: Monday, July 24, 2023 10:49 AM To: Cheryl Cartwright > Cc: Elizabeth Clark >; = Germaine Daniels >; Irin Eva > Subject: Re: Civic Holiday in Ontario =20 Good call out Cheryl. =20 So please ensure Anna Jefferies is not charged the holiday surcharge and = that her associated caregivers do not receive statutory pay in addition = to a holiday surcharge should they work on the 7th.=20 =20 On Mon, Jul 24, 2023 at 11:14=E2=80=AFAM Cheryl Cartwright = > wrote: Good Afternoon, =20 We have a Nova Scotian client who is billed and paid out of Toronto. The = issue on Monday August 7th is that is is a Civic holiday in Ontario but = NOT in Nova Scotia. For the client Anna Jeffrey we cannot pay or bill = time and a half and I am not sure what needs to be done to ensure this = accuracy. I suspect it will mean