--000000000000138cc9062c3a6048 Content-Type: text/plain; charset="UTF-8" Hi Audra, We received several reports that MAP did not transfer calls to on-call this past weekend. I am currently investigating whether this was due to our staff being engaged on another call and unable to answer or if the calls were not escalated correctly. There were twelve occurrences in total. Is there a dashboard available for MAP that I could access to monitor call volume and gain more insight into this issue? Thank you, and I look forward to your guidance. Best regards, -- *Abby Cnossen* Manager of Quality and Service Call or text: 616-271-8243 TheKey.com --000000000000138cc9062c3a6048 Content-Type: text/html; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hi Audra, We received several reports that M= AP did not transfer calls to on-call this past weekend. I am currently inve= stigating whether this was due to our staff being engaged on another call a= nd unable to answer or if the calls were not escalated correctly. There wer= e twelve occurrences in total. Is there a dashboard available for MAP= that I could access to monitor call volume and gain more insight into this= issue? Thank you, and I look forward to your guidance. Best re= gards, -- Abby Cnossen Manager of Quality and Service Cal= l or text: 616-271-8243 TheKey.com --000000000000138cc9062c3a6048--