--000000000000c4d53f062fa0d411 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hello RDs, [CC'd @Melissa Reyes , @Emily Russell , @Audra Williams , @Tiffany Silton , & @Derek Gordon ] We're excited to announce some significant improvements to our caregiver onboarding process, designed to enhance pre-hire onboarding efficiency, increase our volume of caregiver hires and provide a better pre-hire onboarding experience. These changes will go live on March 7th, and we want to ensure you're well-informed about the updates and what to expect. Important Note: This update applies to all locations except Canada, Tender Rose, Concierge Nursing sites, and Nebraska. What's Changing? - Significantly Reduced Paperwork: We've dramatically reduced the number of forms/onboarding tasks caregivers need to complete prior to hire! Overall, we've reduced the number of forms by 45% to 75%, taking it from 40-50 to 12-25 forms/onboarding tasks, depending on state requirements. - Pre-Hire Packet: This now contains only essential documents (an average of 2-10 forms, depending on the state) to be completed before the background check. This focused packet significantly reduces the initial burden on candidates and speeds up the process. - Orientation Packet: Once the pre-hire steps and background check are complete, a separate orientation packet (averaging 10-15 forms) is initiated. - Increase in Hiring Volume and Faster Time-to-Hire: As a result of these changes, we expect to see a dramatic decrease in the time it takes for a caregiver to move from an =E2=80=9Coffer accepted=E2=80=9D to =E2=80=9Ce= ligible for hire,=E2=80=9D as well as an increase in the number of candidates who make it into orientation overall. What Does This Mean for Us? - Minimal Lift for the Field We understand that your teams are busy, and we've designed this new process to minimize any additional burden on the field. The onboarding team will continue to provide primary support to candidates throughout the process. However, assisting caregivers with technical difficulties, as needed, remains part of the field's responsibilities. We don't anticipate a significant increase in support requests, but we will closely monitor this aspect. - Strong Communication is Key We expect a smooth transition, but there may be some minor bumps in the road during the first couple of weeks after go-live. To ensure any issues are resolved quickly, we've established a dedicated communication channel. Should you or your teams encounter any questions or concerns, please don't hesitate to reach out to us at HRCompliance@thekey.com. A Special Thank You We want to express our sincere gratitude for your participation and feedback throughout this process. Your input has been invaluable in helping us streamline our onboarding procedures and create a better experience for everyone involved. For any questions, please review the FAQ sheet here . If your question is not listed, please contact HRCompl