----==_mimepart_62acade32dd7e_1bb2ac7f9c08c94108051bc Content-Type: text/plain; charset=UTF-8 Content-Transfer-Encoding: quoted-printable Hi=C2=A0Timothy,=C2=A0 I have given AP access to Dennis. Please have = Dennis try to login to the AP. If this fails the next step is to clear th= e browser's cookies, cache and history, and then try to login again. Cook= ies and cache must be enabled for the AP to work properly and in my exper= ience the website runs the best on chrome. Thanks,=C2=A0 Gabe Ol= oyede = = On Thu, 16 Jun at 4:07 PM , Timothy Thomas wrote: He's unable to access the pipeline reports w= hich are needed for Calgary and Winnipeg. Thank you = = = On Thu, Jun 16, 2022 at 2:39 PM TheKey Support wr= ote: = = = = Hello Timothy, = Thank you for your request. = In order to ensure prompt service, please ensure that the following infor= mation is provided in the description of your ticket: = = Which additional reports do you need access to? = Which additional offices? = = = Thanks, = Data and Reporting = = = = = = -- = Tim Thomas = Head of Canada Division = Please note my email has changed: = tt@TheKey.com = (514) 591-9387 = = TheKey.com ----==_mimepart_62acade32dd7e_1bb2ac7f9c08c94108051bc Content-Type: text/html; charset=UTF-8 Content-Transfer-Encoding: quoted-printable Hi=C2=A0Timothy,=C2=A0 I have given AP access to Dennis. Please have Dennis try= to login to the AP. If this fails the next step is to clear the browser'= s cookies, cache and history, and then try to login again. Cookies and ca= che must be enabled for the AP to work properly and in my experience the = website runs the best on chrome. Thanks,=C2=A0 Gabe Oloyede On Thu, 16 Jun at 4:07 PM , Timothy Thomas &= lt;tt@thekey.com> wrote: He's unable to access the pi= peline reports which are needed for Calgary and Winnipeg. Thank you = On Thu, Jun 16, 2022 at 2:39 PM TheKey Support < itsupport@thekey.com > wr= ote: Hello Timothy, Thank you for your request. In order to ensure prompt service, please ensure that the following infor= mation is provided in the description of your ticket: Which additional reports do you need access to? Which additional offices? Thanks, Data and Reporting -- Tim Thomas H= ead of Canada Division Please note my email has changed: <= a href=3D"mailto:Tim.Thomas@TheKey.com" title=3D"Create new ema