--Apple-Mail-20430498-FA2F-4015-9C91-A463546FC16D Content-Type: text/html; charset=utf-8 Content-Transfer-Encoding: quoted-printable Hopefully it=E2=80=99s fixed this time. We t= hought it was fixed a couple weeks ago. I will let you know if it does= n=E2=80=99t work. Cheryl On Ma= r 4, 2025, at 10:53=E2=80=AFAM, Lito Delapena <lito.delapena@thekey.com&g= t; wrote: =EF=BB=BF HI Cheryl, I was able to con= nect with our payments manager and she advised there was an issue with our p= rocessor which has been addressed. The Payments you made after 2/18/202= 5 were affected which is why you do not see the funds being withdrawn from y= our account yet. There is no additional action needed on your end as th= e funds will settle from your account no later than Friday 3/7/2025. Al= l future payments will be withdrawn back on its normal schedule. We apologiz= e for the inconvenience and appreciate your patience while we look into this= issue. Please let me know if you have any questions Thank you, Lito Delapena Custom= er Contact and Collections Manager | TheKey Mobile: 619-722-8561 = On Tue, Mar 4, 2025 at 7:17=E2=80=AFAM Cheryl Learmonth < clearmonth@shaw.ca > wrote: Please note= that this situation is a dramatic change from before mid January. Eve= rything worked like clockwork before. Cheryl On Mar 4, 2025, at 7:07=E2=80=AFAM, Lito= Delapena < = lito.delapena@thekey.com > wrote: =EF=BB=BF Morning Tim,= I am seeing payments being processed weekly via autopay for client R= obert Birch, I will connect with our Payments manager to check our deposit a= ccounts as the issue seems to be with when the payments are taken from the a= ccount and settle into ours. I'll circle back with the group once w= e have resolution. Thank you, Lito Delapena <p= dir=3D"ltr" style=3D"line-heig