--000000000000b0ef4c05f99d09a1 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable They got all their invoices They never came back and said any additional charges were charged to the card After I sent the invoices I never heard from them again. On Tue, Apr 18, 2023 at 9:34 AM Timothy Thomas wrote: > Thanks Allison. > > What happened next? Were they charged correctly? Did they not get the > invoices? > > On Mon, Apr 17, 2023 at 2:04=E2=80=AFPM Allison Brennan allison.brennan@thekey.com> wrote: > >> Florence Methner >> >> >> Allison Brennan >> >> *Client Success Manager* >> >> >> *Office: 519-954-2111* >> >> *Direct Line: 437-216-2865* >> >> *Fax: 519-489-1370* >> >> TheKey.ca >> >> [image: TheKey] >> >> >> ---------- Forwarded message --------- >> From: Ingrid H >> Date: Tue, Mar 28, 2023 at 7:57=E2=80=AFPM >> Subject: Re: >> To: Allison Brennan , Ingrid H > ingridharp4@gmail.com> >> >> >> Hi Allison, >> >> I have requested a bill for services charged and have not received one. >> My dad's credit card is being sporadically charged - with varying amount= s- >> no explanation for amount of hours is given. He is understandably very >> upset- and in my opinion this is very unprofessional of your company. I >> have received zero feedback from the email I sent regarding our Lynn >> affiliation with southwest Lynn. I was told we would not be charged tax. >> >> As I have said before I feel our family has been unfairly taken advantag= e >> of for the situation we were in with my mom requiring immediate and aro= und >> the clock care. Please, do not charge the credit card until we have a >> final bill. Please call me tomorrow to discuss. I will be available afte= r >> 9am. >> >> 226-808-7601 >> >> Ingrid >> >> >> On Wed., Mar. 22, 2023, 10:51 a.m. Allison Brennan, > allison.brennan@thekey.com> wrote: >> >>> Hi Ingrid >>> >>> Sorry I have been driving all week in Toronto >>> >>> I=E2=80=99m sorry to hear that your mom is going to Hospice. I will can= cel care >>> from tonight onwards >>> >>> Please let me know if there is anything you need >>> >>> Take care and all the best to you and your family during this incredibl= y >>> difficult time >>> >>> >>> >>> On Wed, Mar 22, 2023 at 10:19 AM Ingrid H wrote= : >>> >>>> I just got word that Mom has been admitted to Hospice this afternoon, >>>> We will no longer need care for this evening and moving forward. Jay i= s >>>> here now and can stay through the afternoon- I will speak to her, >>>> Thanks >>>> Ingrid >>>> >>> -- >>> >>> >>> Allison Brennan >>> >>> *Client Success Manager* >>> >>> >>> *Office: 519-954-2111* >>> >>> *Direct Line: 437-216-2865* >>> >>> *Fax: 519-489-1370* >>> >>> TheKey.ca >>> >>> [image: TheKey] >>> >> > > -- > Tim Thomas > Head of Canada Division > *Please note my email has changed:* > tt@TheKey.com > (514) 591-9387 > TheKey.ca > [image: TheKey] > --=20 Allison Brennan *Client Success Manager* *Office: 519-954-2111* *Direct Line: 437-216-2865* *Fax: 519-4