--000000000000fdb84c062e0918bd Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hey Tim, Thank you for looping me in, Sophie just got the revised invoice back from the Invoicing team about 4 mins ago, Ill ensure you and joey are both CC'd on the email when the invoice is sent to Genevieve . Thank you, Lito Delapena Manager Customer Contact & Collections Center * Please note my email has changed: * lito.delapena@thekey.com 619-722-8561 Ext. 190013 TheKey.com [image: TheKey] On Thu, Feb 13, 2025 at 8:38=E2=80=AFAM Timothy Thomas wrot= e: > Hey Lito, > > Could you please ensure this client is charged tax. They received another > invoice this morning without the fix. > > Thanks. > Tim > > ---------- Forwarded message --------- > From: Joey Taylor > Date: Tue, Feb 11, 2025 at 10:38=E2=80=AFAM > Subject: Raymond Guilbault* - Montreal Client > To: , TheKey Billing , > Timothy Thomas > > > Good Morning @TheKey Billing , > > I would like to introduce you to Genevieve Gauthier who is the point > person for client Raymond Guilbault in Montreal. I had emailed you about > this client several times over the past month as the client is not being > charged taxes on their invoices. The "charge tax" button is clicked in > ClearCare as well as I have advised previously *this client should be > paying taxes.* > > Can we please correct this issue right away for the invoices below as wel= l > as find out what is wrong in the system for this client as taxes continue > to be removed. > > Thank you, > > Joey Taylor > > *Directeur G=C3=A9n=C3=A9ral/**General Manager* > > 514-907-5065 > > TheKey.ca > > [image: TheKey] > --000000000000fdb84c062e0918bd Content-Type: text/html; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hey Tim, Thank you for looping me in, Sophie j= ust got the revised invoice back from the Invoicing team about 4 mins ago, = Ill ensure you and joey are both CC'd on the email when the invoice is = sent to=C2=A0 Genevieve =C2=A0. Thank you, Lito Delapena Manager Customer Contact &a= mp; Collections Center Please note my email has changed: lito.delapena@thekey.com 619-722-8561 Ext. 190013