--94eb2c062d5039eb9d0564b54276 Content-Type: text/plain; charset="UTF-8" Good Morning Below are the topics/questions that were submitted for discussion for tomorrow's Cohort Call, if you think of any others please feel free to email me: *Jared Caplan - *Has anybody implemented the attached recommended Physician Letter program per attached? Any tips for implementing? Any positive results? We get a ton of missed clock ins. Does everybody have that? A lot come from last minute schedule changes. Is there a way of limiting those? *Mark Febus - *We have experience an individual that has written a review on Google that we have had no contact with. The review has been made up and is slanderous. Now, a month later, this individual has created a new Google account under the same name and posted another 1-star review, and also had a "friend" post a 1-star review as well. Just thought I would see if any other offices have had this happen in this way. We just got LegalShield and have reached out to them. *Andrew Hodge - *I would like to know how others staff up as they grow. Do they hire ECM first or CCM first? What ration of ECM's to CCM's do they generally have? *Susie Bruketta - *I would like to see what other standardized email or letter templates other locations are using to provide written correspondence to family members on the status of the care managers home visits. *Call-in Information* Conference Line 650-389-9496 No Pin Required -- Michele Boehmer Head of Franchise Support Office 909.393.7161 Mobile 909.325.0440 www.homecareassistance.com Like us on Facebook Review Our Book Series Join Our Newsletter Connect on LinkedIn Explore our Franchise Opportunities *Changing the Way the World Ages.* --94eb2c062d5039eb9d0564b54276 Content-Type: text/html; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Good Morning Below are the topics/questions that were submitted for= discussion for tomorrow's Cohort Call, if you think of any others plea= se feel free to email me: Jared Caplan -=C2=A0 Has anybody implemented t= he attached recommended Physician Letter program per attached?=C2=A0=C2=A0=C2=A0 Any tips for implementing?=C2=A0 Any positive results? =C2=A0 We get a ton of missed clock ins.=C2=A0=C2=A0 Does e= verybody have that?=C2=A0=C2=A0 A lot come from last minute schedule changes.=C2=A0 Is there a way of limiting those? =C2=A0 Mark Febus -=C2=A0 We have experience an indiv= idual that has written a review on Google that we have had no contact with.=C2=A0 The review has been made up and is slanderous.=C2=A0 Now, a month later, th= is individual has created a new Google account under the same name and posted another 1-star review, and also had a "friend" post a 1-star review as well.=C2= =A0 Just thought I would see if any other offices have had this happen in this way.=C2=A0 We just got LegalShield and have reached out to them. =C2=A0 Andrew Hodge -=C2=A0 I would like to know how = others staff up as they grow. Do they hire ECM fir