This is a multipart message in MIME format. ------=_NextPart_000_05A7_01DAC0D2.7889E8A0 Content-Type: multipart/alternative; boundary="----=_NextPart_001_05A8_01DAC0D2.7889E8A0" ------=_NextPart_001_05A8_01DAC0D2.7889E8A0 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hello I will look into this one. From: Timothy Thomas Sent: Monday, June 17, 2024 9:35 AM To: Elizabeth Clark Subject: Fwd: Billing Issue - Winnipeg Client Donna Parrish - [#824045] Hi Liz, Here's another billing concern. We seemed to be on a good run but the last week has had many billing = issues. I would appreciate it if you could look into this for me. Thanks! ---------- Forwarded message --------- From: Dennis Fancy > Date: Mon, Jun 17, 2024 at 12:06â¯PM Subject: Fwd: Billing Issue - Winnipeg Client Donna Parrish - [#824045] To: Timothy Thomas > Hi Tim, FYI. This is the third billing issue that has come to our attention = today. This client specifically is concerning as they are a very = affluent and well connected family. We have reached out to the family = and are doing our best to de-escalate. Dennis Fancy, BSP General Manager (204) 489-6000 TheKey.ca ---------- Forwarded message --------- From: Brian Boxall > Date: Mon, Jun 17, 2024 at 10:25â¯AM Subject: Fwd: Billing Issue - Winnipeg Client Donna Parrish - [#824045] To: Dennis Fancy > More Versapay ---------- Forwarded message --------- From: Bill Parrish, Jr. > Date: Mon, Jun 17, 2024 at 10:23â¯AM Subject: RE: Billing Issue - Winnipeg Client Donna Parrish - [#824045] To: Marc Atkinson >, = Brian Boxall > Cc: liz@prall.ca > Hi Marc and Brian, Something is wrong here. There are a number of unexplained charges. Everything seems in order up to April. The 2 invoices you refer (763865 and 777373) seem in order. However, there were 2 automatic charges from your firm âBusiness = PAD â Versapay TheKeyâ which are wrong. A payment on May 17 for $6,575.14. And another on May 24 for $6,704.06. Also On June 3 there was a payment on your invoice 7777373 for $5,041.78, = butâ¦. Another payment was processed the same day for $7,140.42â¦which = is unsupported. Also on June 7 there was a charge and a credit for $6,664.39 and then a = subsequent charge for the same amount on June 12. This is $26,000 of unsupported payments in 2 months. Please have a senior financial supervisor call me â = 204-955-6600. Regards, Bill Parrish Jr. From: Marc Atkinson > Sent: Thursday, June 6, 2024 8:52 AM To: bboxall@thekey.com Cc: Bill Parrish, Jr. >; = liz@prall.ca Subject: Re: Billing Issue - Winnipeg Client Donna Parrish - [#824045] WARNING: EXTERNAL MESSAGE - Caution. Mimecast Attachment Protection has deemed this file to be safe, but = always exercise caution when opening files. _____ Good Morning, Please find the attached last two invoices