Re: Immediate action requested, potential criminal activity Re: FW: bank manager info

Is there any sort of document or accounting that outlines each alleged
unauthorized withdrawal that makes up the approx 3k? I see a lot of round
numbers below but not anything showing each alleged date and the amount of
the withdrawal.

On Wed, Jul 2, 2025 at 8:50 AM Sharon Speirs <sspeirs@thekey.com> wrote:

> Good morning all.
> I have to meet with Peter regarding the theft which is not going to be
> criminally prosecuted by the police as they did interview Lord and they are
> suspicious enough to put a note that would ensure any criminal background
> check would not come up clear but at this time they cannot 💯 say he did do
> it.
> It’s very dicey that he left town and is now not answering any of my calls.
> I think to put this to rest we will need to pay Helen Beresford $3000.00 .
> What do I need to ask the nephew Peter to provide to substantiate that
> amount?
> Is it enough to have the bank manager confirm coupled with the police file
> number?
> Let me know as I am meeting with him on Friday morning.
> Thanks in advance
> Sharon
>
>
> Sharon, Speirs
>
> General Manager
>
> Vancouver, BC
>
> Office: 778.279.3634
>
> sspeirs@thekey.com
>
> TheKey.ca   <https://thekey.ca/>
>
> [image: TheKey]
>
>
>
>
>
>
>
> On Fri, Jun 6, 2025 at 1:57 PM Timothy Thomas <tt@thekey.com> wrote:
>
>> I’m fine with a reimbursement in order to save face with VCH. Keep us
>> posted.
>>
>> On Fri, Jun 6, 2025 at 4:47 PM Sharon Speirs <sspeirs@thekey.com> wrote:
>>
>>> I can certainly acknowledge and ensure I will touch base. Credit would
>>> not work as this is a client for our referral partner. It will be necessary
>>> to do the right thing by the client so that VCH sees that.
>>>
>>> I would like to talk to police as well to really confirm bideo was the
>>> theft site and not the bank where Lord admitted to being
>>> More to come
>>> Sharon
>>>
>>>
>>> Sharon, Speirs
>>>
>>> General Manager
>>>
>>> Vancouver, BC
>>>
>>> Office: 778.279.3634
>>>
>>> sspeirs@thekey.com
>>>
>>> TheKey.ca   <https://thekey.ca/>
>>>
>>> [image: TheKey]
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>> On Fri, Jun 6, 2025 at 1:25 PM Steve Koyanagi <skoyanagi@thekey.com>
>>> wrote:
>>>
>>>> Can we just acknowledge receipt and say we can touch base some time
>>>> next week?
>>>>
>>>> Do we want to consider any type of reimbursement or credit potentially
>>>> in exchange for a release?
>>>>
>>>> On Fri, Jun 6, 2025 at 12:45 PM Timothy Thomas <tt@thekey.com> wrote:
>>>>
>>>>>
>>>>> Hi Steve,
>>>>>
>>>>> Please see below and advise.
>>>>>
>>>>> Thanks.
>>>>> ---------- Forwarded message ---------
>>>>> From: Sharon Speirs <sspeirs@thekey.com>
>>>>> Date: Fri, Jun 6, 2025 at 3:38 PM
>>>>> Subject: Fwd: Immediate action requested, potential criminal activity
>>>>> Re: FW: bank manager info
>>>>> To: Timothy Thomas <tt@thekey.com>, Kathryn Nester <knester@thekey.com
>>>>> >
>>>>>
>>>>>
>>>>> My out of office is on so I don’t feel obligated to reply to this
>>>>> email but if either of you want me to I will.
>>>>> I did not know Lord was out of town.
>>>>> Hmmm
>>>>>
>>>>>
>>>>> Sharon, Speirs
>>>>>
>>>>> General Manager
>>>>>
>>>>> Vancouver, BC
>>>>>
>>>>> Office: 778.279.3634
>>>>>
>>>>> sspeirs@thekey.com
>>>>>
>>>>> TheKey.ca   <https://thekey.ca/>
>>>>>
>>>>> [image: TheKey]
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>> ---------- Forwarded message ---------
>>>>> From: Peter Beresford <peterberesford78@gmail.com>
>>>>> Date: Fri, Jun 6, 2025 at 12:24 PM
>>>>> Subject: Re: Immediate action requested, potential criminal activity
>>>>> Re: FW: bank manager info
>>>>> To: Sharon Speirs <sspeirs@thekey.com>
>>>>>
>>>>>
>>>>> Hi Sharon,
>>>>> I have an update, not sure how much of it your already know. Please
>>>>> read below. If you’d like more info, we could chat on the phone before 4pm.
>>>>>
>>>>> “Here's a quick update on the theft investigation. I've told Helen
>>>>> personally.
>>>>>
>>>>> I'm passing on facts, and You can draw your own conclusions.
>>>>>
>>>>> ---
>>>>> I spoke with the WVPD. They received ATM video footage from theft
>>>>> sites. They also received a photo of Lord from the care company.
>>>>>
>>>>> Based on comparing these 2 items, they
>>>>>
>>>>> - need to interview Lord. He has agreed to the interview.
>>>>> - do not suspect any other careworker employed at Helen's.
>>>>>
>>>>> It's obvious that Lord did it, however WVPD couldn't specifically say
>>>>> that to me on the phone.
>>>>>
>>>>> So, our immediate concern has been resolved: there is no longer a
>>>>> suspected thief in Helen's home.
>>>>>
>>>>> As for Lord, he has promptly left the province to "stay with a
>>>>> friend". WVPD is pursuing an interview with him with police in that
>>>>> province (I don't know where).
>>>>>
>>>>> ---
>>>>> As for what's next, we (and Helen) have 3 choices.
>>>>>
>>>>>
>>>>> 1. Do nothing. $3k is lost. Thief is out of her house.
>>>>>
>>>>> 2. Restorative justice: through police, make an agreement with Lord
>>>>> that he can pay the money back over time, and not be criminally charged.
>>>>> Maybe get an apology, etc.
>>>>>
>>>>> 3. Criminal justice: press charges. Sort of waive the chance to get
>>>>> money back.
>>>>>
>>>>> ---
>>>>> Arrangements can also be made to "try #2, and if he breaks the promise
>>>>> to pay $ back, do #3."
>>>>> ----
>>>>>
>>>>> After talking with Helen, she chooses #2.  3k is about 30% of her net
>>>>> worth.
>>>>>
>>>>>
>>>>> That's the full update.
>>>>>
>>>>> I'll wait for future updates from WVPD and relay them when possible.
>>>>>
>>>>> If you’d like a chat, let me know.
>>>>>
>>>>> Thanks,
>>>>> Peter
>>>>>
>>>>>
>>>>> On Fri, May 16, 2025 at 6:48 PM Sharon Speirs <sspeirs@thekey.com>
>>>>> wrote:
>>>>>
>>>>>> Thank-you Chloe
>>>>>> I will get it to you tomorrow so you have it for the evening as I
>>>>>> don’t have access tonight
>>>>>> Kind regards
>>>>>> Sharon
>>>>>>
>>>>>>
>>>>>> Sharon, Speirs
>>>>>>
>>>>>> General Manager
>>>>>>
>>>>>> Vancouver, BC
>>>>>>
>>>>>> Office: 778.279.3634
>>>>>>
>>>>>> sspeirs@thekey.com
>>>>>>
>>>>>> TheKey.ca   <https://thekey.ca/>
>>>>>>
>>>>>> [image: TheKey]
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>> On Fri, May 16, 2025 at 6:45 PM Chloe Gregory <ChloeGregory@wvpd.ca>
>>>>>> wrote:
>>>>>>
>>>>>>> Hi All,
>>>>>>>
>>>>>>> Thanks for keeping me updated.
>>>>>>> A photo would be very helpful.
>>>>>>> Just letting you know that I’m on Night Shift tonight and tomorrow
>>>>>>> night from 7 PM till 7 AM and then off till Thursday day.
>>>>>>>
>>>>>>> Thanks
>>>>>>> Chloe
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> Thanks
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> *Constable Chloe Gregory #332*
>>>>>>>
>>>>>>> Patrol Team A
>>>>>>>
>>>>>>> West Vancouver Police | *Serving with Honour*
>>>>>>>
>>>>>>> t: 604-925-7300 | c: 604-868-8145 | f: 604-925-5937 |
>>>>>>> westvanpolice.ca <https://www.westvanpolice.ca/>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> [image: 150423-K85-CircleIcons2] <https://twitter.com/WestVanPolice>
>>>>>>> [image: 150423-K85-CircleIcons1]
>>>>>>> <https://www.instagram.com/westvanpolice/?hl=en>  [image:
>>>>>>> 150423-K85-CircleIcons3]
>>>>>>> <https://www.facebook.com/WestVancouverPolice/>
>>>>>>>
>>>>>>> This email communication is intended as a private communication for
>>>>>>> the sole use of the primary addressee and those individuals listed for
>>>>>>> copies in the original message and may contain information that is
>>>>>>> privileged, confidential, and exempt from disclosure under the Freedom of
>>>>>>> Information Act. If the reader of this message is not the intended
>>>>>>> recipient or an employee or agent responsible for delivering the message to
>>>>>>> the intended recipient you are hereby notified that the dissemination,
>>>>>>> distribution or copying of this communication is strictly prohibited. If
>>>>>>> you believe that you received this message in error please notify the
>>>>>>> original sender immediately.
>>>>>>> ------------------------------
>>>>>>> *From:* Sharon Speirs <sspeirs@thekey.com>
>>>>>>> *Sent:* Friday, May 16, 2025 5:55:37 PM
>>>>>>> *To:* Peter Beresford <peterberesford78@gmail.com>
>>>>>>> *Cc:* Chloe Gregory <ChloeGregory@wvpd.ca>; Dixon Scott <
>>>>>>> Dixon.Scott@blueshorefinancial.com>; Mulder, Tammy [VC] [VCH] <
>>>>>>> Tammy.mulder@vch.ca>; Stokes, Gail [VCH] <Gail.Stokes@vch.ca>
>>>>>>> *Subject:* Re: Immediate action requested, potential criminal
>>>>>>> activity Re: FW: bank manager info
>>>>>>>
>>>>>>> Hi Peter
>>>>>>> I apologize that Lord is calling your family.
>>>>>>> I will have this stopped immediately
>>>>>>> Please let me know if it continues as it not permitted at anytime.
>>>>>>> I will reach out to the constable and share the picture we have on
>>>>>>> file.
>>>>>>> Regards
>>>>>>> Sharon
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> Sharon, Speirs
>>>>>>>
>>>>>>> General Manager
>>>>>>>
>>>>>>> Vancouver, BC
>>>>>>>
>>>>>>> Office: 778.279.3634
>>>>>>>
>>>>>>> sspeirs@thekey.com
>>>>>>>
>>>>>>> TheKey.ca   <https://thekey.ca/>
>>>>>>>
>>>>>>> [image: TheKey]
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> On Fri, May 16, 2025 at 5:17 PM Peter Beresford <
>>>>>>> peterberesford78@gmail.com> wrote:
>>>>>>>
>>>>>>> Thank you very much Sharon,
>>>>>>>
>>>>>>> (CC: Constable Chloe Gregory of WVPD, Dixon Scott of BlueShore
>>>>>>> Financial, Tammy Mulder and Gail Stokes of VCH)
>>>>>>>
>>>>>>> Family greatly appreciates the sudden changes you are making to
>>>>>>> Helen’s care team next week.
>>>>>>>
>>>>>>> 3 things:
>>>>>>>
>>>>>>> 1. Please connect with Constable Chloe Gregory of the WVPD. CC:d.
>>>>>>> If you have a photo of Lord you could share with the Constable, that would
>>>>>>> help.
>>>>>>>
>>>>>>> 2. Since we know Lord was with Helen on the afternoon of April 16,
>>>>>>> he is our main suspect. We have no current reason to suspect the other male
>>>>>>> careworker, so there’s no reason to cancel his shift yet.
>>>>>>>
>>>>>>> 3. Lord has called and texted members of the family today (Helen’s
>>>>>>> brother and daughter). We assume careworkers are trained not to do so.
>>>>>>> Please remind Lord of this until this matter is sorted out.
>>>>>>>
>>>>>>> Thank you,
>>>>>>> Peter
>>>>>>>
>>>>>>> On Fri, May 16, 2025 at 4:45 PM Sharon Speirs <sspeirs@thekey.com>
>>>>>>> wrote:
>>>>>>>
>>>>>>> Good afternoon Peter,
>>>>>>>
>>>>>>> Thank you for keeping us informed about the investigation. We want
>>>>>>> to assure you of our full cooperation with you and the West Vancouver
>>>>>>> Police Department in gathering any necessary information related to these
>>>>>>> allegations so we can understand what has occurred.
>>>>>>>
>>>>>>> Effective this Monday, Lord has been removed from your Aunt Helen's
>>>>>>> schedule, based on the family's request. He will receive more detailed
>>>>>>> feedback in the coming days once we have been given the go ahead to share
>>>>>>> about the investigation .We will not be allowing Lord to work with any
>>>>>>> other client until such time all suspicions are confirmed or denied where
>>>>>>> further action will be taken.
>>>>>>>
>>>>>>> Regarding allegations of theft, our standard procedure involves
>>>>>>> working closely with the family and the police to conduct an internal
>>>>>>> review of all caregivers. This ensures we are thorough and can alleviate
>>>>>>> any concerns about other caregivers. I do not want to interfere with any
>>>>>>> ongoing investigation but would like to speak to the officer in charge if
>>>>>>> that is a possibility.
>>>>>>>
>>>>>>> We want to make sure Helen and your family feel completely
>>>>>>> comfortable with the care team (excluding Lord). Given that the witnesses
>>>>>>> have indicated a male suspect, please let us know if you would prefer us to
>>>>>>> replace any other male caregivers currently on Helen's team?
>>>>>>>
>>>>>>> For the upcoming week, Monday and Tuesday's care has been arranged
>>>>>>> with two female caregivers who are already part of Helen's team. We are
>>>>>>> currently arranging coverage for Wednesday.
>>>>>>>
>>>>>>> It is deeply concerning information below and I would like to
>>>>>>> understand the full scope so we can ensure that we are doing everything
>>>>>>> necessary to ensure that this kind of incident never happens again
>>>>>>> I am available by phone at the number below anytime so please do not
>>>>>>> hesitate to reach out.
>>>>>>>
>>>>>>> Sincerely,
>>>>>>>
>>>>>>>
>>>>>>> Sharon
>>>>>>>
>>>>>>> Sharon, Speirs
>>>>>>>
>>>>>>> General Manager
>>>>>>>
>>>>>>> Vancouver, BC
>>>>>>>
>>>>>>> Office: 778.279.3634
>>>>>>>
>>>>>>> sspeirs@thekey.com
>>>>>>>
>>>>>>> TheKey.ca   <https://thekey.ca/>
>>>>>>>
>>>>>>> [image: TheKey]
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> On Fri, May 16, 2025 at 2:09 PM Peter Beresford <
>>>>>>> peterberesford78@gmail.com> wrote:
>>>>>>>
>>>>>>> Thank you Tammy,
>>>>>>>
>>>>>>> Dear ‘The Key’,
>>>>>>>
>>>>>>> *Potential criminal theft by care worker:* Please read all
>>>>>>> information in the incident summary  below. This is now part of a West
>>>>>>> Vancouver Police Department investigation.
>>>>>>>
>>>>>>> *Immediate action requested: *at family’s request, please prevent
>>>>>>> Lorde from working in my Aunt Helen’s home, effective this Monday.  If this
>>>>>>> requires last minute substitute worker scheduling, please do so. We want to
>>>>>>> protect Helen from further crime.
>>>>>>>
>>>>>>> Please call me if you would like clarification.
>>>>>>> 778-839-5687
>>>>>>>
>>>>>>> Regards,
>>>>>>>
>>>>>>> Peter Beresford
>>>>>>> (Helen Beresford’s nephew, currently acting in her capacity due to
>>>>>>> her illness).
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> On Fri, May 16, 2025 at 1:20 PM Mulder, Tammy [VC] [VCH] <
>>>>>>> tammy.mulder@vch.ca> wrote:
>>>>>>>
>>>>>>> Hi
>>>>>>>
>>>>>>> As you are aware there has been concern about one of your employees
>>>>>>> that has potentially used our client Helen Beresford’s bank card and made
>>>>>>> many unauthorized purchases.
>>>>>>>
>>>>>>> The below email is from Helen’s nephew and he is needing more
>>>>>>> information about this client and we are not able to provide.
>>>>>>>
>>>>>>> There are also recommendations about removing this employee from
>>>>>>> providing care to Helen, if this hasn’t already happened.
>>>>>>>
>>>>>>> I look forward to your response.
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> *Tammy*
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> Tammy Mulder RN BSN GNC (C)
>>>>>>>
>>>>>>> Team Lead- Preventative Complex Care Team
>>>>>>>
>>>>>>> *Vancouver **Coastal** Health*
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> *mobile:    236 996 1501*
>>>>>>>
>>>>>>> *hours:    Monday-Friday 0830-1700  *
>>>>>>>
>>>>>>> *office:     604 983 6700 fax 604 913 0084*
>>>>>>>
>>>>>>> *e-mail:    **tammy.mulder@vch.ca* <tammy.mulder@vch.ca>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> I respectfully acknowledge that I live and work within the
>>>>>>> ancestral, traditional, and unceded territory of the Coast Salish nations,
>>>>>>> including the territories of the St'át'imc, S*k*w*x*wú7mesh
>>>>>>> (Squamish), xʷməθkwəy̓əm (Musqueam), and Səl̓ílwətaʔ/Selilwitulh
>>>>>>> (Tsleil-Waututh).
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> *From:* Peter Beresford <peterberesford78@gmail.com>
>>>>>>> *Sent:* Friday, May 16, 2025 12:53 PM
>>>>>>> *To:* Mulder, Tammy [VC] [VCH] <tammy.mulder@vch.ca>
>>>>>>> *Cc:* Stokes, Gail [VCH] <Gail.Stokes@vch.ca>
>>>>>>> *Subject:* Re: FW: bank manager info
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> *EXTERNAL SENDER.* Does this email look suspicious? Click on Report
>>>>>>> Message/Phish Alert in the top right of your Outlook toolbar or forward to
>>>>>>> spam@phsa.ca and *Do not* open attachments or click on links.
>>>>>>> ------------------------------
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> And to add, respectfully,
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> Since Lorde is our suspect at the moment, Ideally he will no longer
>>>>>>> be allowed to work at Helen’s. I’m unsure if you feel you have the evidence
>>>>>>> to make this decision. A call with Dixon may clear that up. I believe
>>>>>>> Lorde’s next shift could be Monday.
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> Peter
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> Ps. Also, here are some steps to forward:
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> Step 1: remove Lorde from Helen’s
>>>>>>>
>>>>>>> Step 2: wait for production order video footage from bank and WVPD
>>>>>>> (1-3 weeks) Confirm extent of crime.
>>>>>>>
>>>>>>> Step 3: Helen decides whether or not she wants to press charges (in
>>>>>>> dialog with family).
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> On Fri, May 16, 2025 at 12:39 PM Peter Beresford <
>>>>>>> peterberesford78@gmail.com> wrote:
>>>>>>>
>>>>>>> Hi Tammy and Gail,
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> Could you please confirm receipt of my previous message? (incident
>>>>>>> summary).
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> And if you have any status report, feel free to share. I can handle
>>>>>>> questions from family on the topic.
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> Peter
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> On Thu, May 15, 2025 at 4:29 PM Peter Beresford <
>>>>>>> peterberesford78@gmail.com> wrote:
>>>>>>>
>>>>>>> Putting 2 and 2 together, Dixon Scott and I can conclude Lorde did
>>>>>>> something suspect with Helen's ATM on April 16 at BlueShore Financial.
>>>>>>> Below are the details of that afternoon, as recounted by Dixon Scott.
>>>>>>> (video evidence of the actual criminal withdrawals for $2,500 will take
>>>>>>> much longer, as they were at TD, and the 'production order' request for
>>>>>>> video is slow). Kindly, your next step for me is in green below, if
>>>>>>> possible.  *Incident Summary – April 16, ~2 PM*
>>>>>>>
>>>>>>>    - A man entered the bank claiming to be *Helen Beresford’s care
>>>>>>>    worker* and requested to *pick up her checks*. (the question is,
>>>>>>>    was this man Lorde. Your work-history records say yes)
>>>>>>>    - Staff *refused*, as he was *not on the account*.
>>>>>>>    - Dixon Scott then reviewed Helen’s account and noticed *
>>>>>>>    unusual debit card activity*.
>>>>>>>    - The man was then seen heading to the *ATM alone* immediately
>>>>>>>    after being denied the checks. Staff *disabled the debit card*
>>>>>>>    he appeared to be using, Helen's card.
>>>>>>>    - The man’s ATM attempt *failed* due to the card being disabled. (there
>>>>>>>    is video footage of this, not yet available to police due to a slow
>>>>>>>    'production order' request process. For now, if you can send me
>>>>>>>    a photo of Lorde (or send it to Dixon), Dixon could verify if
>>>>>>>    the photo is the same man that is in the video)
>>>>>>>    - Staff later saw Helen and Lorde walking together from the
>>>>>>>    direction of *BMO* bank.
>>>>>>>    - *15–20 minutes later*, the man returned *with Helen*, who then
>>>>>>>    withdrew *$500* in person.
>>>>>>>    - When asked later who she suspected, Helen said the* man might
>>>>>>>    be “Lord,”* a known care worker.
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> All for now,
>>>>>>>
>>>>>>> Peter
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> On Thu, May 15, 2025 at 4:04 PM Peter Beresford <
>>>>>>> peterberesford78@gmail.com> wrote:
>>>>>>>
>>>>>>> Thank you. I’ll follow up tomorrow.
>>>>>>>
>>>>>>> Peter
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> On Thu, May 15, 2025 at 2:07 PM Mulder, Tammy [VC] [VCH] <
>>>>>>> tammy.mulder@vch.ca> wrote:
>>>>>>>
>>>>>>> Yes, I confirmed that the caregiver was Lorde.
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> *Tammy*
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> Tammy Mulder RN BSN GNC (C)
>>>>>>>
>>>>>>> Team Lead- Preventative Complex Care Team
>>>>>>>
>>>>>>> *Vancouver **Coastal** Health*
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> *mobile:    236 996 1501*
>>>>>>>
>>>>>>> *hours:    Monday-Friday 0830-1700  *
>>>>>>>
>>>>>>> *office:     604 983 6700 fax 604 913 0084*
>>>>>>>
>>>>>>> *e-mail:    **tammy.mulder@vch.ca* <tammy.mulder@vch.ca>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> I respectfully acknowledge that I live and work within the
>>>>>>> ancestral, traditional, and unceded territory of the Coast Salish nations,
>>>>>>> including the territories of the St'át'imc, S*k*w*x*wú7mesh
>>>>>>> (Squamish), xʷməθkwəy̓əm (Musqueam), and Səl̓ílwətaʔ/Selilwitulh
>>>>>>> (Tsleil-Waututh).
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> *From:* Peter Beresford <peterberesford78@gmail.com>
>>>>>>> *Sent:* Thursday, May 15, 2025 12:24 PM
>>>>>>> *To:* Mulder, Tammy [VC] [VCH] <tammy.mulder@vch.ca>
>>>>>>> *Cc:* Stokes, Gail [VCH] <Gail.Stokes@vch.ca>
>>>>>>> *Subject:* Re: FW: bank manager info
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> *EXTERNAL SENDER.* Does this email look suspicious? Click on Report
>>>>>>> Message/Phish Alert in the top right of your Outlook toolbar or forward to
>>>>>>> spam@phsa.ca and *Do not* open attachments or click on links.
>>>>>>> ------------------------------
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> Hello Tammy and Gail,
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> I've been making some progress with the bank and WVPD, going through
>>>>>>> detailed bank statement histories. Key detail: could you please confirm the
>>>>>>> name of the* careworker that was taking care of Helen in the
>>>>>>> afternoon on Weds April 16?  *Was the name Lorde?
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> Aside from this, the 5 main thefts (5 X $500) happened at TD ATMS
>>>>>>> between April 7 and 15, so police are requesting that footage from TD.
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> Thank you,
>>>>>>>
>>>>>>> Peter
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> On Tue, May 13, 2025 at 3:23 PM Mulder, Tammy [VC] [VCH] <
>>>>>>> tammy.mulder@vch.ca> wrote:
>>>>>>>
>>>>>>> I would strongly agree with Peter. VCH is very eager to find out who
>>>>>>> the person is so that we can make sure Helen and other seniors are safe.
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> *Tammy*
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> Tammy Mulder RN BSN GNC (C)
>>>>>>>
>>>>>>> Team Lead- Preventative Complex Care Team
>>>>>>>
>>>>>>> *Vancouver **Coastal** Health*
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> *mobile:    236 996 1501*
>>>>>>>
>>>>>>> *hours:    Monday-Friday 0830-1700  *
>>>>>>>
>>>>>>> *office:     604 983 6700 fax 604 913 0084*
>>>>>>>
>>>>>>> *e-mail:    **tammy.mulder@vch.ca* <tammy.mulder@vch.ca>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> I respectfully acknowledge that I live and work within the
>>>>>>> ancestral, traditional, and unceded territory of the Coast Salish nations,
>>>>>>> including the territories of the St'át'imc, S*k*w*x*wú7mesh
>>>>>>> (Squamish), xʷməθkwəy̓əm (Musqueam), and Səl̓ílwətaʔ/Selilwitulh
>>>>>>> (Tsleil-Waututh).
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> *From:* Peter Beresford <peterberesford78@gmail.com>
>>>>>>> *Sent:* Tuesday, May 13, 2025 3:14 PM
>>>>>>> *To:* Dixon Scott <Dixon.Scott@blueshorefinancial.com>
>>>>>>> *Cc:* Mulder, Tammy [VC] [VCH] <tammy.mulder@vch.ca>; Stokes, Gail
>>>>>>> [VCH] <Gail.Stokes@vch.ca>
>>>>>>> *Subject:* Re: FW: bank manager info
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> *EXTERNAL SENDER.* Does this email look suspicious? Click on Report
>>>>>>> Message/Phish Alert in the top right of your Outlook toolbar. * Do
>>>>>>> not* open attachments or click on links.
>>>>>>> ------------------------------
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> Hi Dixon,
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> Thanks for the update.
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> Given that my aunt could currently have a criminal next to her in
>>>>>>> her home on an ongoing basis, I’m requesting that *this case be
>>>>>>> expedited in the name of her safety*, as well as for peace of mind
>>>>>>> of family.
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> Would you like to put me in touch with the Risk Team so I could make
>>>>>>> the request directly?
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> Thank you,
>>>>>>>
>>>>>>> Peter Beresford
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> On Tue, May 13, 2025 at 1:14 PM Dixon Scott <
>>>>>>> Dixon.Scott@blueshorefinancial.com> wrote:
>>>>>>>
>>>>>>> Hi Tammy,
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> I spoke with my risk team today. They are waiting for something
>>>>>>> called a “production order” from the WVPD to be able to assist with the
>>>>>>> investigation, this is required to be able to provide information and
>>>>>>> documentation to them for their investigation.
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> No activity on the account in 12 days and no unusual activity in a
>>>>>>> little under a month. So it appears that the person who had access to the
>>>>>>> account no longer has access which is great.
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> This stage moves quite slowly and I don’t get looped in on a lot of
>>>>>>> it by my risk team unfortunately.
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> Thank you,
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> *Dixon Scott*, BA
>>>>>>>
>>>>>>> Manager Financial Services, Park Royal Branch
>>>>>>>
>>>>>>> Mutual Funds Investment Specialist, Aviso Wealth
>>>>>>> T: 604.903.2609 *|* F: 604.903.2600
>>>>>>>
>>>>>>> BlueShore Financial, a division of Beem Credit Union |
>>>>>>> *BlueShoreFinancial.com*
>>>>>>>
>>>>>>> The information contained in this communication is confidential and
>>>>>>> proprietary, intended only for the individual(s) or entity to whom it is
>>>>>>> addressed. Any unauthorized use, distribution, copying, or disclosure of
>>>>>>> this communication is strictly prohibited. If you have received this
>>>>>>> communication in error, please contact the sender immediately. Our e-mails
>>>>>>> to you may contain confidential information. Please advise if you prefer
>>>>>>> that we use some other form of communication such as encrypted e-mail,
>>>>>>> regular mail, fax or courier. To manage your contact preferences, please
>>>>>>> use the opt-out form on our website.
>>>>>>> <https://www.blueshorefinancial.com/email-opt-out-requests>
>>>>>>>
>>>>>>> *Mutual Funds and other securities are offered through Aviso Wealth,
>>>>>>> a division of Aviso Financial Inc.  Commissions, trailing commissions,
>>>>>>> management fees and expenses all may be associated with mutual fund
>>>>>>> investments.  Please read the prospectus before investing.  Unless
>>>>>>> otherwise stated, mutual fund securities and cash balances are not insured
>>>>>>> nor guaranteed, their values change frequently and past performance may not
>>>>>>> be repeated**.  *
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> *From:* Mulder, Tammy [VC] [VCH] <tammy.mulder@vch.ca>
>>>>>>> *Sent:* Tuesday, May 13, 2025 1:10 PM
>>>>>>> *To:* Dixon Scott <Dixon.Scott@blueshorefinancial.com>; Peter
>>>>>>> Beresford <peterberesford78@gmail.com>; Stokes, Gail [VCH] <
>>>>>>> Gail.Stokes@vch.ca>
>>>>>>> *Subject:* RE: FW: bank manager info
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> You don't often get email from tammy.mulder@vch.ca. Learn why this
>>>>>>> is important <https://aka.ms/LearnAboutSenderIdentification>
>>>>>>>
>>>>>>> *This Message Is From an External Sender *
>>>>>>>
>>>>>>> This message came from outside your organization.
>>>>>>>
>>>>>>> Just wondering if there are any updates regarding this file?
>>>>>>>
>>>>>>> Thank you,
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> *Tammy*
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> Tammy Mulder RN BSN GNC (C)
>>>>>>>
>>>>>>> Team Lead- Preventative Complex Care Team
>>>>>>>
>>>>>>> *Vancouver **Coastal** Health*
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> *mobile:    236 996 1501*
>>>>>>>
>>>>>>> *hours:    Monday-Friday 0830-1700  *
>>>>>>>
>>>>>>> *office:     604 983 6700 fax 604 913 0084*
>>>>>>>
>>>>>>> *e-mail:    **tammy.mulder@vch.ca* <tammy.mulder@vch.ca>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> I respectfully acknowledge that I live and work within the
>>>>>>> ancestral, traditional, and unceded territory of the Coast Salish nations,
>>>>>>> including the territories of the St'át'imc, S*k*w*x*wú7mesh
>>>>>>> (Squamish), xʷməθkwəy̓əm (Musqueam), and Səl̓ílwətaʔ/Selilwitulh
>>>>>>> (Tsleil-Waututh).
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> *From:* Dixon Scott <Dixon.Scott@blueshorefinancial.com>
>>>>>>> *Sent:* Tuesday, May 06, 2025 2:54 PM
>>>>>>> *To:* Peter Beresford <peterberesford78@gmail.com>; Stokes, Gail
>>>>>>> [VCH] <Gail.Stokes@vch.ca>
>>>>>>> *Cc:* Mulder, Tammy [VC] [VCH] <tammy.mulder@vch.ca>
>>>>>>> *Subject:* RE: FW: bank manager info
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> *EXTERNAL SENDER.* Does this email look suspicious? Click on Report
>>>>>>> Message/Phish Alert in the top right of your Outlook toolbar. * Do
>>>>>>> not* open attachments or click on links.
>>>>>>> ------------------------------
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> Hello,
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> Just keeping everyone updated the WVPD officer who has been assigned
>>>>>>> to this file is in touch with our risk department now to gain access to the
>>>>>>> camera footage we have.
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> As I learn more I will keep everyone updated with what is
>>>>>>> discovered, unfortunately this can be a long process between us and the
>>>>>>> police doing this investigation so there may be time periods where no new
>>>>>>> information is available.
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> Thank you,
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> *Dixon Scott*, BA
>>>>>>>
>>>>>>> Manager Financial Services, Park Royal Branch
>>>>>>>
>>>>>>> Mutual Funds Investment Specialist, Aviso Wealth
>>>>>>> T: 604.903.2609 *|* F: 604.903.2600
>>>>>>>
>>>>>>> BlueShore Financial, a division of Beem Credit Union |
>>>>>>> *BlueShoreFinancial.com*
>>>>>>>
>>>>>>> The information contained in this communication is confidential and
>>>>>>> proprietary, intended only for the individual(s) or entity to whom it is
>>>>>>> addressed. Any unauthorized use, distribution, copying, or disclosure of
>>>>>>> this communication is strictly prohibited. If you have received this
>>>>>>> communication in error, please contact the sender immediately. Our e-mails
>>>>>>> to you may contain confidential information. Please advise if you prefer
>>>>>>> that we use some other form of communication such as encrypted e-mail,
>>>>>>> regular mail, fax or courier. To manage your contact preferences, please
>>>>>>> use the opt-out form on our website.
>>>>>>> <https://www.blueshorefinancial.com/email-opt-out-requests>
>>>>>>>
>>>>>>> *Mutual Funds and other securities are offered through Aviso Wealth,
>>>>>>> a division of Aviso Financial Inc.  Commissions, trailing commissions,
>>>>>>> management fees and expenses all may be associated with mutual fund
>>>>>>> investments.  Please read the prospectus before investing.  Unless
>>>>>>> otherwise stated, mutual fund securities and cash balances are not insured
>>>>>>> nor guaranteed, their values change frequently and past performance may not
>>>>>>> be repeated**.  *
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> *From:* Peter Beresford <peterberesford78@gmail.com>
>>>>>>> *Sent:* Tuesday, May 6, 2025 2:37 PM
>>>>>>> *To:* Stokes, Gail [VCH] <Gail.Stokes@vch.ca>
>>>>>>> *Cc:* Dixon Scott <Dixon.Scott@blueshorefinancial.com>; Mulder,
>>>>>>> Tammy [VC] [VCH] <Tammy.mulder@vch.ca>
>>>>>>> *Subject:* Re: FW: bank manager info
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> *This Message Is From an External Sender *
>>>>>>>
>>>>>>> This message came from outside your organization.
>>>>>>>
>>>>>>> Hi Gail,
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> I’ll update you as soon as I can see any camera footage.
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> I agree with you; whoever did this needs to be singled out in the
>>>>>>> hopes of preventing them from doing this to someone else.
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> Also, this will bring a little more peace of mind to family
>>>>>>> regarding Helen’s care.
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> Peter
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> On Tue, May 6, 2025 at 2:00 PM Stokes, Gail [VCH] <
>>>>>>> Gail.Stokes@vch.ca> wrote:
>>>>>>>
>>>>>>> Hello All,
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> I have added my Team Lead Tammy to the e-mail chain as I will be
>>>>>>> away after today until May 14th. I am glad you went ahead and filed
>>>>>>> a police report Peter. I visited Helen earlier today to return the Bank POA
>>>>>>> paperwork and discuss filing a police report. Helen was reluctant to do
>>>>>>> this but I am worried that this individual could potentially do this to
>>>>>>> another vulnerable person.
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> Best, Gail
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> *Gail Stokes, RN GNC (C)*
>>>>>>>
>>>>>>> *Complex Care Clinician (CCC)*
>>>>>>>
>>>>>>> *Preventative Complex Care Team (PCCT)*
>>>>>>>
>>>>>>> *North Shore Home and Community Health Centre*
>>>>>>>
>>>>>>> *Vancouver Coastal Health*
>>>>>>>
>>>>>>> *Cell: 236-999-3365*
>>>>>>>
>>>>>>> *Email: **gail.stokes@vch.ca* <gail.stokes@vch.ca>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> *I acknowledge that my place of work is on the shared unceded
>>>>>>> traditional territories of the Coast Salish Peoples including the Musqueam,
>>>>>>> Squamish and Tsleil-Waututh Nations.*
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> The content of this e-mail is confidential and may be privileged. If
>>>>>>> you receive this e-mail in error, please contact the sender and delete it
>>>>>>> immediately.
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> *From:* Peter Beresford <peterberesford78@gmail.com>
>>>>>>> *Sent:* Tuesday, May 06, 2025 10:16 AM
>>>>>>> *To:* Stokes, Gail [VCH] <Gail.Stokes@vch.ca>;
>>>>>>> Dixon.Scott@blueshorefinancial.com
>>>>>>> *Subject:* Re: bank manager info
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> *EXTERNAL SENDER.* Does this email look suspicious? Click on Report
>>>>>>> Message/Phish Alert in the top right of your Outlook toolbar. * Do
>>>>>>> not* open attachments or click on links.
>>>>>>> ------------------------------
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> Hello Dixon, (and Gail)
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> Thanks for speaking with me today.
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> Quick update:
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> I just filed a police report with the West Van Police.
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> File #: wv25-4212
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> No officer assigned yet. An officer will call me later today to move
>>>>>>> this to the next step.
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> I'll update you when I know the next step.
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> Peter Beresford
>>>>>>>
>>>>>>> Helen's nephew
>>>>>>>
>>>>>>> 778-839-5687
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> On Mon, May 5, 2025 at 3:44 PM Stokes, Gail [VCH] <
>>>>>>> Gail.Stokes@vch.ca> wrote:
>>>>>>>
>>>>>>> Hello Peter,
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> I have attached the e-mail from Dixon Scott, the bank manager who is
>>>>>>> investigating this fraud incident. His contact info is below. He is
>>>>>>> recommending that Helen make a police report that would make it easier to
>>>>>>> access the ATM footage. He told me there was a $500 withdrawal from one of
>>>>>>> their ATMs on King George Ave in Surrey at 10 pm at night.
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> I will stop by to see Helen again tmrw and ask her what she would
>>>>>>> like to do and to return the POA forms that I emailed to you.
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> Best, Gail
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> *Gail Stokes, RN GNC (C)*
>>>>>>>
>>>>>>> *Complex Care Clinician (CCC)*
>>>>>>>
>>>>>>> *Preventative Complex Care Team (PCCT)*
>>>>>>>
>>>>>>> *North Shore Home and Community Health Centre*
>>>>>>>
>>>>>>> *Vancouver Coastal Health*
>>>>>>>
>>>>>>> *Cell: 236-999-3365*
>>>>>>>
>>>>>>> *Email: **gail.stokes@vch.ca* <gail.stokes@vch.ca>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> *I acknowledge that my place of work is on the shared unceded
>>>>>>> traditional territories of the Coast Salish Peoples including the Musqueam,
>>>>>>> Squamish and Tsleil-Waututh Nations.*
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> The content of this e-mail is confidential and may be privileged. If
>>>>>>> you receive this e-mail in error, please contact the sender and delete it
>>>>>>> immediately.
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> *From:* Dixon Scott <Dixon.Scott@blueshorefinancial.com>
>>>>>>> *Sent:* Friday, May 02, 2025 9:06 AM
>>>>>>> *To:* Stokes, Gail [VCH] <Gail.Stokes@vch.ca>
>>>>>>> *Subject:* RE: contact info
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> *EXTERNAL SENDER.* Does this email look suspicious? Click on Report
>>>>>>> Message/Phish Alert in the top right of your Outlook toolbar. * Do
>>>>>>> not* open attachments or click on links.
>>>>>>> ------------------------------
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> Hi Gail,
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> It was my pleasure to drop that off and talk with all of you, much
>>>>>>> easier for me to go there than to inconvenience Helen and make her come to
>>>>>>> the branch.
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> I have requested the camera footage from the transaction that
>>>>>>> occurred at one of our ATMs, I’m hoping to get that today but it may end up
>>>>>>> being early next week.
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> I have spoken to my risk management team that has been investigating
>>>>>>> this with me and they have informed me that in order for us to do anything
>>>>>>> with the camera footage and the transactions on the account we would need a
>>>>>>> police report to be filed. This can be done with either the West Vancouver
>>>>>>> Police Department as our branch and her home address are in West Vancouver,
>>>>>>> or with the North Vancouver RCMP as the branch she originally opened the
>>>>>>> account at is located in North Vancouver. This is something that can be
>>>>>>> done over the phone I believe with either department, we would just need
>>>>>>> the case number and the name of the officer that either took the report or
>>>>>>> will be in charge of the case.
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> I’m in the office Tuesday to Saturday, but if you are with Helen and
>>>>>>> anything is noticed that involves her account and I am away please contact
>>>>>>> our call centre at 604-982-8000 and they will direct you to another staff
>>>>>>> member that can assist.
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> Thank you,
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> *Dixon Scott*, BA
>>>>>>>
>>>>>>> Manager Financial Services, Park Royal Branch
>>>>>>>
>>>>>>> Mutual Funds Investment Specialist, Aviso Wealth
>>>>>>> T: 604.903.2609 *|* F: 604.903.26
>>>>>>>
>>>>>>>