Re: New Email Support Inquiry from Tim Thomas (Priority)

Hey Tim,

Thanks for reac= hing out. Google Analytics doesn't allow us to reset,
so you will have= to do a custom query to see the newer results. Your
only other option= would be to duplicate your optin, delete the old
optin, and then upda= te your embed code on your site (or refresh your
optins if in WordPres= s).

Let us know if you have any other questions, thanks!

How w= ould you rate the quality of my reply?
Great [1]    Oka= y [2]    Not Good [3]

Erica Franz
support@optinmon= ster.com

**Our Standard Support Hours are 9am - 5pm EST, Monda= y through
Friday. While we may respond to tickets outside of this supp= ort
window, that is not the norm. Thank you for your patience and we= ’ll
respond to any additional questions you may have as soon a= s
possible.**

Links:
[1]
https://secure.helpscout= .net/satisfaction/57858693/record/315625971/1/
[2]
https://secure.he= lpscout.net/satisfaction/57858693/record/315625971/2/
[3]
https://se= cure.helpscout.net/satisfaction/57858693/record/315625971/3/

= > On Fri, Sep 18, 2015 at 1:05 PM EDT, Tim Thomas <tt@homecareassista= nce.com> wrote:
>
>
>
> NAME
>
> Tim Thomas
>
>= EMAIL
>
> tt@homecareassistance.com
>
> WEBSITE IN QUESTION=
>
> homecareassistancemontreal.ca
>
> YOUR COMMITMENT TO HELP= US HELP YOU! :-)
>
> * I do solemnly declare that I am using the l= atest version of
> OptinMonster, have cleared out my browser/website c= ookies and caches
> and am still experiencing this problem.
>
> M= ESSAGE
>
> Is it possible to reset statistics for Optins? I've made= some
> changes and I'd like to reset the CR and View Stats. Thanks
= >
>
>
>
>

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								= 				Hey Tim, Thanks for reaching out. Google Analytics do= esn't allow us to reset, so you will have to do a custom query to see th= e newer results. Your only other option would be to duplicate your optin= , delete the old optin, and then update your embed code on your site (or= refresh your optins if in WordPress). Let us know if you have an= y other questions, thanks!
					 How would you ra= te the quality of my reply? = Great    Okay &nbs= p;  Not Good -- E= rica Franz support@optinmonster.com **Our Standard Support Hou= rs are 9am - 5pm EST, Monday through Friday. While we may respond t= o tickets outside of this support window, that is not the norm. Thank yo= u for your patience and we’ll respond to any additional question= s you may have as s