--000000000000bdeb5d0616883c42 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable I can 100% yep. We'll just be talking about the specific requirements for the SF team to action, like making sure we're using the correct format for the upload template, the timing of the update, and talking through how we will validate after they push the change. As well, we may decide to push some updates in advance of the list being 100% perfect, like removing Charleston and Columbia zip codes so my agents and web forms aren't making false promises to potential clients for an area we no longer service. GW Gabrielle Wolfe * Head of Contact Center* gwolfe@thekey.com +1-360-502-3020 TheKey.com [image: TheKey] On Sat, Apr 20, 2024 at 7:40=E2=80=AFAM Audra Williams = wrote: > Thanks for that clarification; Gabrielle! > > My only callout would be we would want to make certain that the ZIP Code > and postal code list is absolutely clean prior to putting it back into > salesforce. > > I would also like to hear this process on Monday. Can you make sure I am > on the invite? > > Best, > > Audra Williams > Director, Divisional Operations > *Please note my email has changed:* > audraw@TheKey.com > (425) 757-7027 > TheKey.com > [image: TheKey] > > On Apr 20, 2024, at 7:36=E2=80=AFAM, Gabrielle Wolfe = wrote: > > =EF=BB=BF > @Sardar Azimov that 30 minute meeting Monday > morning is with the SF team to talk about what process they will use to > upload the zip codes. The website Phil runs pulls zip codes not from a > stable list on some server, but from SalesForce directly. In order to > update the website (and my agents) we have to get the new list of zip cod= es > into SF and assigned to the correct office. That 30 minute meeting with > the SF team can happen parallel to the list getting perfected, we're just > aligning on process. > > @Audra Williams @Timothy Thomas your > calendars are a sea of back to back. Is there a time you both could > identify where you can meet with Sardar to discuss zip codes? @Sardar > Azimov I'll try to find a time to set you up a > meeting. > > Thanks! > > GW > > > Gabrielle Wolfe > > * Head of Contact Center* > gwolfe@thekey.com > +1-360-502-3020 > TheKey.com > [image: TheKey] > > > On Sat, Apr 20, 2024 at 5:18=E2=80=AFAM Sardar Azimov > wrote: > >> Hi Timothy and Audra, >> >> We have a call on zip codes on Monday at 9AM EST on zip codes with >> Gabrielle and Phil, among others. Given the situation with data completi= on >> I wonder if we should A) postpone the original call to a later date and = B) >> use the time slot to address the topic on the missing zip codes instead. >> >> @Gabrielle Wolfe and @Phil Chanda >> happy to have your thoughts. >> Thank you. >> >> >> On Fri, Apr 19, 2024 at 5:36=E2=80=AFPM Chad Everitt >> wrote: >> >>> Hi Sardar, >>> >>> My availability is limited on Monday however so please include Tim and >>> Audra on the call when you do schedule. >>> >>> Chad >>> >>> >>> *Chad Everitt* >>> P