--00000000000035cb7006235acfe6 Content-Type: multipart/alternative; boundary="00000000000035cb6e06235acfe4" --00000000000035cb6e06235acfe4 Content-Type: text/plain; charset="UTF-8" Good morning All! I hope everyone had a great weekend! We have worked really hard to refine our 8x8 Dashboard so that we have visibility into calls that are hitting the office during business hours and whether or not we are successfully answering those calls as well as the calls that are rolling to voicemail. Attached is a download from all our calls last week during business hours. You will see that the majority of offices are indeed either answering all of their incoming calls or at least the majority of calls are being answered with a small number falling over to VM. If you have a site on here that has more VM calls than answered calls please address with the appropriate team members so that we can reverse this trend. Lets see if we can get our teams to 80% answered calls by the end of the week!! Thank you all for successfully leading your teams through this transition! Would you like me to post this in the leadership chats for the GM's to view? Best, -- Audra Williams Director, Divisional Operations (425) 757-7027 TheKey.com [image: TheKey] --00000000000035cb6e06235acfe4 Content-Type: text/html; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Good morning All!=C2=A0 I hope everyone had a great weekend!= We have worked really hard to refine our=C2=A0 8x8 Dashboard so that we have visibility = into calls that are hitting the office during business hours and whether or= not we are successfully answering those calls as well as the calls that ar= e rolling to voicemail.=C2=A0 Attached is a download from all our call= s last week during business hours. You will see that the majority of office= s are indeed either answering all of their incoming calls or at least the m= ajority of calls are being answered with a small number falling over to VM.= If you have a site on here that has more VM calls than answered calls plea= se address with the appropriate team members so that we can reverse this tr= end.=C2=A0 Lets see if we can get our teams to 80% answered calls by the en= d of the week!! Thank you all for successfully leading your teams throug= h this transition!=C2=A0 Would you like me to post this in the leadership c= hats for the GM's to view? Best, -- Audra Williams Director, Divisional Operations (425) 757-7027 TheKey.com