--000000000000b06b1d061c4acbe1 Content-Type: multipart/alternative; boundary="000000000000b06b1c061c4acbe0" --000000000000b06b1c061c4acbe0 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hey Tim, Thank you for looping me into this, i am including Kristy Poyner as well to assist in identifying the affected client. Thank you, Lito Delapena Manager Customer Contact & Collections Center * Please note my email has changed: * lito.delapena@thekey.com 619-722-8561 Ext. 190013 TheKey.com [image: TheKey] On Tue, Jul 2, 2024 at 12:26=E2=80=AFPM Timothy Thomas wrot= e: > Hi Lito, > > See below. Please confirm if this is the case. I really hope not. > > Tim Thomas > Head of Canada Division > *Please note my email has changed:* > tt@TheKey.com > (514) 591-9387 > TheKey.ca > [image: TheKey] > > > ---------- Forwarded message --------- > From: Bethany Galbraith > Date: Tue, Jul 2, 2024 at 3:22=E2=80=AFPM > Subject: Action required - updated > RE: Invoices issued to Region of > Waterloo HSSP clients > To: Timon Page , Timothy Thomas , > Kristy Poyner > CC: Matilda Kress , Jo Wilson JoAWilson@regionofwaterloo.ca> > > > Good afternoon, > > > > It has come to my attention that another HSSP client (initials H.H. on > Teakwood Dr) received an invoice in the mail from The Key =E2=80=93 dated= June 12, > 2024 for homemaking provided on June 5, 2024. > > > > We are concerned that all HSSP clients supported by The Key received > individual invoices again. Please advise what steps will be taken to > address this. > > > > Thanks, > > > > Bethany > > > > > > On Thu, May 30, 2024 at 8:30=E2=80=AFAM Jo Wilson > wrote: > > Good Morning, > > > > Thank you for the update and assurances. > > > > Have a good day. > > > > > > Thanks, > > > > > > *Jo Wilson*, BScPSY(Hons), GradCertSocImp > > My pronouns are: she/her > > Coordinator, Homemaking Services Program > > Seniors' Services > > Community Services, Region of Waterloo > > 247 Franklin Street North > > > Kitchener Ontario, N2A 1Y5 > > > Ph: 519-893-8494 x6342, TTY: 519-575-4608 > > Cell: 519-504-5762 > > Fax: 519-896-5410 > > > > joawilson@regionofwaterloo.ca > > we serve, we engage, we inspire > > > > [image: Description: Description: Description: Twitter icon] > [image: > Description: Description: Description: Facebook icon] > [image: Description: > Description: Description: LinkedIn icon] > > > > > Confidentiality Notice: This email correspondence (including any > attachments) may contain information which is confidential and/or exempt > from disclosure under applicable law, and is intended only for the use of > the designated recipient(s) listed above. Any unauthorized use or > disclosure is strictly prohibited. If you are not the intended recipient= , > or have otherwise received this message by mistake, please notify the > sender by replying via email, and destroy all copies of this original > correspondence (including any attachments). Thank you for your cooperati= on. > > > > *From: