--00000000000007e90a061173701c Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Good day All, *Please see the new workaround documented below. * *WellSky's/ Clearcare=E2=80=99s* third party SMS provider will perform sche= duled maintenance on 2/15 at 7:00 PM CST. During this time, there may be potential disruptions on sending and receiving SMS messaging through the Personal Care platform as well as clocking in and out of shifts using Telephony. Be aware the call center may be unable to send text blasts for open shifts during the outage. All open shift text *blasts, for shifts that open during the outage window, will be held until after SMS service resumes.* - * Possible Workarounds**: *NA CGs can call their local office number to be clocked in/out, in most cases this will reach the call center and = the agents are able to clock CGs in/out - *Est Time to Resolution** : *120 minutes - *Time for Next Update**:* NA - *Additional Notes/Comments**: *NA For the most current and updated information on this issue, please visit TheKey's IT System Status Page. If further support is required, as always, please reach out to the IT Help Desk by emailing us at itsupport@thekey.com= or by calling us at (888) 838-1955. We're here to help! Please note that our IT Help Desk is available, Monday through Friday, 8:00 AM to 9:00 PM EST. Kind Regards, The IT Support Team On Thu, Feb 15, 2024 at 5:46=E2=80=AFPM Mike Conner wrote: > Good day All, > > > *Please see the new workaround documented below. * > > > *WellSky's/ Clearcare=E2=80=99s* third party SMS provider will perform sc= heduled > maintenance on 2/15 at 7:00 PM CST. During this time, there may be > potential disruptions on sending and receiving SMS messaging through the > Personal Care platform as well as clocking in and out of shifts using > Telephony. Be aware the call center may be unable to send text blasts for > open shifts during the outage. All open shift text *blasts, for shifts > that open during the outage window, will be held until after SMS service > resumes.* > > > > - * Possible Workarounds*: NA CGs can call their local office number > to be clocked in/out, in most cases this will reach the call center an= d the > agents are able to clock CGs in/out > - *Est Time to Resolution* : 120 minutes > - *Time for Next Update*: NA > - *Additional Notes/Comments* :NA > > For the most current and updated information on this issue, please visit > TheKey's IT System Status Page. If further support is required, as always= , > please reach out to the IT Help Desk by emailing us at > itsupport@thekey.com or by calling us at (888) 838-1955. We're here to > help! Please note that our IT Help Desk is available, Monday through > Friday, 8:00 AM to 9:00 PM EST. > > Kind Regards, > The IT Support Team > > > On Thu, Feb 15, 2024 at 1:03=E2=80=AFPM Mike Conner > wrote: > >> Good day All, >> >> WellSky's third party SMS provider will perform scheduled maintenance on >> 2/15 at 7:00 PM