--000000000000487882062f796bdd Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hello Can we please find out what is happening again with this account. Also this is the 3rd email sent since last week, *Cathy Gerth* *Client Success Manager * *Direct: 778-403-6148* *Office:* 778-279-3634 Email: cgerth@thekey.com [image: TheKey] On Fri, Feb 28, 2025 at 8:50=E2=80=AFAM Cheryl Learmonth wrote: > I have not seen a withdrawal from the Key this week. Please check on the > status. > > > > Thank you, > > Cheryl Learmonth > > > > *From:* Marc Atkinson > *Sent:* February 10, 2025 6:51 AM > *To:* cgerth@thekey.com > *Cc:* clearmonth@shaw.ca; karen.birch@shaw.ca > *Subject:* Re: Missing withdrawals on Clients account - [#1055076] > > > > Hi Cathy, > > > > Thank you for your email. We apologize this is occurring. > > > > We will look into these payments immediately and get back to you as soon > as possible with further information. > > > > Regards, > > > > Marc Atkinson > > Senior Client Account Specialist > > Billing Help Desk > > 866-226-1702 > > billing@thekey.com > > On Fri, 7 Feb at 12:35 PM , Cathy Gerth wrote: > > Hello > > This is an existing client that has been with us for a 1 year, Thy have > been consistently on EFT - now they haven't had a withdrawal since Jan 24 > and no explanation to them as why, or if there is any issue. This will be= a > substantial withdrawal to have all at once. > > Client would like an explanation please.Nothing has changed on their > account, > > Client Robert Birch - Location HCA Vancouver > > Please include answer to all bove emails > > Thank you so much > > > > Cathy > > > > #950468 was withdrawn Jan 17 > > #956259 Jan 24 not showing as withdrawn > > #962723 Jan 31 not showing as withdrawn > > #966822 to be withdrawn Feb 7 > > This is a total of $22,226 > > > > > > > > *Cathy Gerth* > > *Client Success Manager * > > *Direct: 778-403-6148* > > *Office:* 778-279-3634 > > Email: cgerth@thekey.com > > > > [image: TheKey] > > > > > > > > > > > > 1055076:611100 > --000000000000487882062f796bdd Content-Type: text/html; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hello Can we please find o= ut what is happening again with this account. Also this is the 3rd email se= nt since last week,=C2=A0 Cathy Gerth Client Success Manager=C2=A0 Direct: 778-403-6148 Off= ice: =C2=A0778-279-3634 Email:= =C2=A0 cgerth@thekey.com On Fri, Feb 28, 2025 at 8:50=E2=80=AFAM Cheryl Learmonth = < clearmonth@shaw.ca > wrote:= <div lang=3D