Re: VM from 16474840632 [TORONTO ON] to Ext. 2390002 on 8/2/22 12:08 PM for 49 sec

--0000000000001843fc05e6fd66d7 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hello Ali, She does not want any billing info sent via email. Under the billing section in the MC portal, under "Send receipt copy to" her email had been previously removed, so I am not sure how she is still receiving emails. If there is somewhere else I need to remove her email, please advise. Taneshia On Wed, Aug 24, 2022 at 10:17 AM Ali Malik wrote: > Hey Taneshia, > > We had discussed that invoices are going to be sent on a monthly basis, s= o > the client should expect to receive mailed invoices after month end. If t= he > client also does not want to receive automatic weekly emails, please remo= ve > the email from their profile. Or alternatively you can let the client kno= w > to ignore those emails as we will be sending the invoices by mail at mont= h > end. > > > thank you, > > On Wed, Aug 24, 2022 at 7:26 AM Taneshia Persaud taneshia.persaud@thekey.com> wrote: > >> Good morning all, >> >> I just wanted to confirm if the paper billing has started? The client is >> now threatening to cancel service because she has received email invoice= s >> in the past two weeks. Would you please be able to look into this asap? >> >> With thanks, >> >> Taneshia >> >> On Mon, Aug 8, 2022 at 3:42 PM Ali Malik wrote: >> >>> No problem, we will mail out on a monthly basis >>> >>> On Mon, Aug 8, 2022 at 3:37 PM Taneshia Persaud >> taneshia.persaud@thekey.com> wrote: >>> >>>> Yes, monthly is fine with her. >>>> >>>> She also mentioned that she did not receive the account statement for >>>> income tax purposes for 2021, if you can also send that with the next >>>> invoice that would be great. >>>> >>>> Thanks very much, Ali. I appreciate it. >>>> >>>> On Mon, Aug 8, 2022 at 2:44 PM Ali Malik wrote: >>>> >>>>> Okay thanks, I see we charge them automatically through PAD. >>>>> >>>>> What we can do is send invoices on a month end basis? >>>>> >>>>> Please let me know if this works for them. >>>>> >>>>> thank you, >>>>> >>>>> On Mon, Aug 8, 2022 at 2:42 PM Taneshia Persaud >>>> taneshia.persaud@thekey.com> wrote: >>>>> >>>>>> Karen Evanshen >>>>>> >>>>>> On Mon, Aug 8, 2022 at 2:39 PM Ali Malik >>>>>> wrote: >>>>>> >>>>>>> Hey Taneshia, >>>>>>> >>>>>>> Whats the client name? >>>>>>> >>>>>>> thanks >>>>>>> >>>>>>> On Mon, Aug 8, 2022 at 2:05 PM Taneshia Persaud >>>>>> taneshia.persaud@thekey.com> wrote: >>>>>>> >>>>>>>> It should be in the billing section in the portal. Not sure off th= e >>>>>>>> top of my head. >>>>>>>> >>>>>>>> On Mon, Aug 8, 2022 at 2:00 PM Ali Malik >>>>>>>> wrote: >>>>>>>> >>>>>>>>> Hey Taneshia, >>>>>>>>> >>>>>>>>> How is the client paying their invoices? If we are charging them >>>>>>>>> automatically, I can make an exception to send invoices on monthl= y basis >>>>>>>>> and or account statements? >>>>>>>>> >>>>>>>>> Please let me know if this works. >>>>>>>>> >>>>>>>>> thank you, >>>>>>>>> >>>>>>>>> On Mon, Aug 8, 2022 at 12