----==_mimepart_677eaa39c1ee3_2373fc625315dc8106838276 Content-Type: text/plain; charset=UTF-8 Content-Transfer-Encoding: quoted-printable Hi Joey, Good morning .Please see below for future reference on how t= o enter the Holiday time. I have asked our invoicing team to correct the = invoices, I will update you once completed. Please let me know if you hav= e any further questions. Thank you! Respectfully, Sophia Jan= tz Billing Help Desk 866-226-1702 billing@thekey.com 8:00AM-5:00PM EST Mo= nday-Friday=C2=A0 = = On Tue, 7 Jan at 10:38 AM , JosephTaylor wrote: Hey Sophia, = = Not sure what you mean. Normally the rate is calculated and adjusted by = ClearCare but for these clients it=E2=80=99s not. I don=E2=80=99t know ho= w to enter it manually Joey Taylor = Directeur G=C3=A9n=C3=A9ral/General Manager = 514-907-5065 = TheKey.ca=C2=A0=C2=A0 = = = = = = = = On Tue, Jan 7, 2025 at 9:44 AM Sophia Jantz wrote: = = = = = Hi Joey, = = Good morning.=C2=A0 I am not showing the Holiday rate was entered for th= ese clients. The holiday rate needs to be entered into Clearcare for this= to generate for these clients . Once you have made the corrections in th= e system the invoices will generate with the corrected rate. Please let m= e know if you have any questions. = = Respectfully, Sophia Jantz Billing Help Desk 866-226-1702 billing@theke= y.com 8:00AM-5:00PM EST Monday-Friday=C2=A0 = = = = = = =E2=80=8B = = = = = = On Mon, 6 Jan at 7:42 PM , JosephTaylor wro= te: = Good Evening, For the week of December 30th, 2024 to January 5th, 2025 = I noticed the following clients "who have authorization codes" were not b= illed the 1.5X for the Stat Holiday on January 1st, 2025: 1. Belvedere Ma= intenance=C2=A0 2. Raymond Guilbault 3. Belvedere Residence (Nursing Care= ) ***For this client, some shifts are billed at 1.5X and some are not. I= will email ClearCare support to find out what happened here. But please = make the adjustment to those shifts to make sure clients are billed the c= orrect amount. I will also audit the last few holidays later this week t= o ensure nothing was missed and if we did miss something, we apply charge= s to this week's invoicing. Thank you,=C2=A0 = = Joey Taylor = Directeur G=C3=A9n=C3=A9ral/General Manager = 514-907-5065 = TheKey.ca=C2=A0=C2=A0 ----==_mimepart_677eaa39c1ee3_2373fc625315dc8106838276 Content-Type: text/html; charset=UTF-8 Content-Transfer-Encoding: quoted-printable Hi Joey, Good morning .Please see below for future reference on h= ow to enter the Holiday time. I have asked our invoicing team to correct = the invoices, I will update you once completed. Please let me know if you= have any further questions. Thank you! Respectfully, Sophia Jantz Billing Help Desk 866-226-1702 billing@thekey.com 8:00AM-5:00PM EST Monday-Friday=C2=A0 On Tue, 7 Jan at 10:38 AM , JosephTaylor <= ;joey.taylor@homecareassistance.com> wrote: Hey Sophia, Not sure what you mean. Normally the rate is calculated= and adjusted by ClearCare but for