--0000000000000f3edc05fd9ec56a Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hi Ali Alexis is from the billing department and was not able to help. She wanted someone local to call that understands her and can actually help= . Alexis told her her hourly rate was 30/hr but dividing her live in of 370 by 12 hours and Norma corrected her and said that was wrong. She doesnt want to talk to the billing department and I cant help her because I cant see her invoice anymore. Ali please call her. Thanks, Allison Brennan *Client Success Manager* *Office: 519-954-2111* *Direct Line: 437-216-2865* *Fax: 519-489-1370* TheKey.ca [image: TheKey] On Thu, Jun 8, 2023 at 9:45=E2=80=AFAM Ali Malik wro= te: > Hey Tim, > > We have already forwarded this to the billing department. Let me reach ou= t > to them. > > @TheKey Billing Can someone please reach out to > Norma as soon as possible to go through the invoices. Its urgent > > On Thu, Jun 8, 2023 at 9:42=E2=80=AFAM Timothy Thomas wro= te: > >> Hi Ali, >> >> Can someone from your team reach out to Norma Sukornyk ASAP and explain >> the invoices to her. Thanks >> >> ---------- Forwarded message --------- >> From: norma sukornyk >> Date: Thu, Jun 8, 2023 at 8:03=E2=80=AFAM >> Subject: Re: Price Increase Notice >> To: Timothy Thomas >> >> >> Tim, >> >> I don=E2=80=99t think that I received this email. Also I find your bill= ing does >> not include the actual hours, for example Monday, 2 pm to 6 pm. Please >> call me and explain where I find the hours. When speaking with Alexis s= he >> could not find the actual hours, I want this explained to me asap. >> >> I appreciate your attention, >> >> Norma Sukornyk >> 347-573-4798 >> >> On Jun 7, 2023, at 4:19 PM, Timothy Thomas wrote: >> >> Good afternoon Mrs Sukornyk, >> >> Please find enclosed a copy of our Price Increase Notice, originally sen= t >> to you on March 15th 2023 via our Pandadoc system. >> >> Best Regards, >> Tim >> >> -- >> Tim Thomas >> Head of Canada Division >> *Please note my email has changed:* >> tt@TheKey.com >> (514) 591-9387 >> TheKey.ca >> [image: TheKey] >> >> >> >> >> >> -- >> Tim Thomas >> Head of Canada Division >> *Please note my email has changed:* >> tt@TheKey.com >> (514) 591-9387 >> TheKey.ca >> [image: TheKey] >> > > > -- > *Ali Malik* > Manager - Financial Operations > > --0000000000000f3edc05fd9ec56a Content-Type: text/html; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hi Ali Alexis is from the billing depar= tment and was not able to help. She wanted someone= local to call that understands her and can actually help. Alexis told her her hourly rate was 30/hr but dividing her live in= of 370 by 12 hours and Norma corrected=C2=A0her and said that was wrong. She doesnt want to talk to the billing department a= nd I cant=C2=A0help her because I cant see her invoice anymore. Ali please call her. Thanks, Allison Brennan Client Su= ccess Manager Office: 519-954-2111 Direct Line: 437-216-286