--0000000000009d2f8c05e79fbaeb Content-Type: text/plain; charset="UTF-8" No worries Tim, the changes have been removed. On Thu, Sep 1, 2022 at 11:59 AM Timothy Thomas wrote: > Hey Keith, > > I'm really sorry to have to ask you this, but can we please have those > changes undone for the weekends. Our solution did not work out. Please > adjust back to : > > Calgary: All After Hours: Forwards to Answering Service - 888-333-6609 > > Winnipeg: All After Hours: Forwards to Answering Service - 888-333-6609 > > Vancouver: No changes - All After Hours: 866-798-1780 > > Thank you so much for your help! > > On Fri, Aug 26, 2022 at 10:32 AM Keith Moore wrote: > >> Great, I have a solution in place for Saturdays and Sundays. Calgary and >> Winnipeg should be all set with this going forward. >> >> On Fri, Aug 26, 2022 at 10:27 AM Timothy Thomas wrote: >> >>> Hi Keith, see below. >>> >>> Calgary: After Hours: Saturday and Sunday 8A-8P (local time Central) - >>> 866-798-1780. >>> All other After Hours: Forwards to Answering Service - 888-333-6609 >>> >>> Winnipeg: After Hours: Saturday and Sunday 9A-9P (local time Mountain) - >>> 866-798-1780. >>> All other After Hours: Forwards to Answering Service - 888-333-6609 >>> >>> Vancouver: No changes - All After Hours: 866-798-1780 >>> >>> On Fri, Aug 26, 2022 at 10:08 AM Keith Moore wrote: >>> >>>> Hey Tim, >>>> >>>> Can you confirm the times you'd like the calls forwarded, are we >>>> looking to forward Calgary, Winnipeg and Vancouver to 866-798-1780 during >>>> these times? >>>> >>>> On Thu, Aug 25, 2022 at 5:53 PM Isabelle La wrote: >>>> >>>>> Hi Tim, >>>>> >>>>> I'm looping in our Telecom Manager, Keith, to offer his insights. I >>>>> can't personally think of a workaround but I'll let Keith confirm if your >>>>> suggestion would be a viable solution or if he has any other >>>>> recommendations to offer. Keith - any thoughts? >>>>> >>>>> On Thu, Aug 25, 2022 at 2:48 PM Timothy Thomas wrote: >>>>> >>>>>> Can you recommend a workaround. Perhaps a manual forwarding after >>>>>> hours to a cell that we can then reforward to the appropriate after hours >>>>>> system? >>>>>> >>>>>> This is a temporary need. >>>>>> >>>>>> On Thu, Aug 25, 2022 at 5:36 PM Isabelle La wrote: >>>>>> >>>>>>> Hi Tim, >>>>>>> >>>>>>> Confirming that all the highlighted users in your Ring Groups have >>>>>>> been updated to reflect as you wish. >>>>>>> >>>>>>> However, regarding the After Hours that are specified for Saturdays >>>>>>> and Sundays, it seems we are only able to have one forwarding option after >>>>>>> hours so we aren't able to customize a unique request for the other >>>>>>> forwarding number of 866-798-1780 on the Saturdays and Sundays. I can >>>>>>> update all after hour calls to either go to the 866-798-1780 number OR >>>>>>> 888-333-6609 but we can't forward to each number on the specified dates and >>>>>>> times during the weekend. >>>>>>> >>>>>>> On Thu, Aug 25, 2022 at 11:56 AM Timothy Thomas >>>>>>> wrote: >>>>>>> >>>>>>>