Fwd: 167836 Janine Edwards - LO Notification of Pre-Payment Payer Check & Discussion of Payment Method Moving Forward - [#1125471]

From
Marc Atkinson <billing@thekey.com>
To
malin.maleegrai@thekey.com
CC
dmockenhaupt@thekey.com, tt@thekey.com, william.schmiedeknecht@thekey.com, lito.delapena@thekey.com, cristina.gutierrezdepineres@thekey.com
Date
hu, 26 Jun 2025 14
Folder
INBOX
----==_mimepart_685d52fbf0c92_67e3f9e103eeed014360296 Content-Type: text/plain; charset=UTF-8 Content-Transfer-Encoding: quoted-printable Hi Malin, We wanted to follow up again to see if you may confirm the = date that check 1115 was mailed to us? We have still yet to receive or po= st it. Thank you! Regards, Marc Atkinson Senior Client Accou= nt Specialist Billing Help Desk 866-226-1702 billing@thekey.com = = = On Tue, 24 Jun at 10:33 AM , Marc Atkinson wrote:= = = Hi Malin, = = We have yet to receive the client's check # 1115. May you please confirm= when this was mailed out to us? = = Thank you! = = Regards, = = Marc Atkinson = Senior Client Account Specialist = Billing Help Desk = 866-226-1702 = billing@thekey.com = = = = On Fri, 13 Jun at 1:30 PM , Marc Atkinson wrote:= = = Hi Malin, = = My apologies. After further review, we can confirm that we already have = the client's ACH account ending in 8598 added into VP and set for autopay= . = = Please advise on service past 6/16 so we can determine the correct cours= e of action to take with the payment method. = = Thank you! = = Regards, = = Marc Atkinson = Senior Client Account Specialist = Billing Help Desk = 866-226-1702 = billing@thekey.com = = = = = On Fri, 13 Jun at 1:26 PM , Marc Atkinson wrote:= = = Hi Malin,=C2=A0 = = Thank you for your email and for letting us know of this. I will see thi= s through receipt of the client's check and work with our Payment Applica= tions team to have the check applied to the invoices for service from 6/1= 2-6/16. = = Is the client going to be receiving further care after 6/16? If so, and = if the client desires to continue to pay via paper check, we are going to= need approval from both Tim and Laszlo Kovacs. However, we would prefer = to have the client follow our payment standards and add a payment method = into VP for autopay, if this will be the case, as to avoid continuing pap= er check payments. = = Please advise on service past 6/16. = = Thank you! = = Regards, = = Marc Atkinson = Senior Client Account Specialist = Billing Help Desk = 866-226-1702 = billing@thekey.com = = = = = = = = = On Thu, 12 Jun at 5:42 PM , Malin Maleegrai wrote: = Hello Billing Team, = = Janine Edwards, a client based in Chicago, has been preapproved for a ch= eck payment. The check was mailed today. = = Please note that this is a prepayment to be applied to her first invoice= , not a deposit. I've attached a copy of the check for your reference. = = Thank you, = Malin = = = Malin Maleegrai, LCSW Client Success Manager=C2=A0 malin.maleegrai@theke= y.com = 847-853-7777 ----==_mimepart_685d52fbf0c92_67e3f9e103eeed014360296 Content-Type: text/html; charset=UTF-8 Content-Transfer-Encoding: quoted-printable Hi Malin, We wanted to follow up again to see if you may confirm t= he date that check 1115 was mailed to us? We have still yet to receive or= post it. Thank you! Regards, Marc Atkinson Senior Client Account Specialist Billing Help Desk 866-226-1702 billing@thekey.com On Tue,

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