This is a multipart message in MIME format. ------=_NextPart_000_0D2B_01D9BBC2.74C7A1F0 Content-Type: text/plain; charset="utf-8" Content-Transfer-Encoding: quoted-printable Hello All- Thank you for checking in, Ali. Below are the notes/action = items/workflow documents created following our meeting. Please review = and let me know if you there are questions/concerns with the updates to = our approach. PAD & eTransfer Payment Processing Calgary (CIBC): 1. Every Thursday Payment Application Team (PA Team) uses running list = of Clients paying via PAD & eTransfer. This step to compare to Versapay = autopay enrollments, to avoid duplicate charges to the client (VLOOKUP = by name). * If client is enrolled in autopay via Card, remove from PAD/eTransfer = list. 2. Every Thursday PA Team emails list of Open Invoices to Chuck to = process PAD payments in CIBC **Action Item: Elizabeth to schedule time = w/Chuck to review new process. * Chuck should email confirmation from the CIBC portal of each PAD = processed. * Once confirmation is received, PA Team will key PAD payments into = NetSuite 3. Every Thursday, Bridget, until Lisa has access to QuickBooks, will = refresh QuickBooks and email PaymentApplication@thekey.com = a refreshed view of QuickBooks = to key any e-Transfers sent to CIBC. * PA Team will key e-transfers to NetSuite if the Payment Amount matches = the Open Invoice Amount i. = If the amount doesnât match, or if there are multiple invoices = open, the payment will be left Unapplied in NetSuite ii. A = ticket should then be created and sent to Collections notifying = Collections to call the client. Client should be instructed to send = remittance to PaymentApplication@thekey.com = w/future payments, in addition = to clarifying intention of payment. PAD & eTransfer Payment Processing Toronto (RBC): 1. Every Thursday Payment Application Team (PA Team) uses running list = of Clients paying via PAD & eTransfer. This step to compare to Versapay = autopay enrollments, to avoid duplicate charges to the client (VLOOKUP = by name). * If client is enrolled in autopay via Card, remove from PAD/eTransfer = list. 2. Every Thursday PA Team processes appropriate PAD Payments in Bombera, = and keys payments into NetSuite. 3. Every Thursday, Bridget, until Lisa has access to QuickBooks, will = refresh QuickBooks and email PaymentApplication@thekey.com = a refreshed view of QuickBooks = to key any e-Transfers sent to RBC. * PA Team will key e-transfers to NetSuite if the Payment Amount matches = the Open Invoice Amount i. = If the amount doesnât match, or if there are multiple invoices = open, the payment will be left Unapplied in NetSuite ii. A = ticket should then be created and sent to Collections notifying = Collections to call the client. Client should be instructed to send = remittance to PaymentApplication@thekey.com = w/future payments, in addition = to clarifying intention of payment. **Important Change*** Paymen