--000000000000a5ff1d061cd772d4 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hi Cathy, I reached out to Timothy Thomas for some clarification on this matter. Please find attached his response and let us know if you have any further questions. Thank you and have a great evening! Kim McConnell Gestionnaire des soins / Client Success Manager kim.mcconnell@TheKey.com 514-907-5065 TheKey.ca ---------- Forwarded message --------- From: Timothy Thomas Date: Tue, Jul 9, 2024 at 5:12=E2=80=AFPM Subject: Re: Erroneous amount charged on invoice 805707 - [#862806] To: Kim McConnell This is a complicated one. I believe the client is misunderstanding the directives from CES. The caregiver should not have been paid the full 19 hours as they didn't work on the holiday. Statutory pay is paid to caregivers in addition to their hours worked, regardless of whether they work on the holiday or not. Since the caregiver only worked 16 hours, we removed 16 hours of CES from the bill, not 19. We might have to jump on a call with billing to clarify this. Sorry it's so confusing. On Tue, Jul 9, 2024 at 4:52=E2=80=AFPM Kim McConnell wrote: > Hi Tim, > > Any chance you would be able to help me out with this one? I am not 100% > certain how cheque emploi Works as far as holidays are concerned? > > Thank you! > > Kim McConnell > > Gestionnaire des soins / > > Client Success Manager > > kim.mcconnell@TheKey.com > > 514-907-5065 > > TheKey.ca > > > > > ---------- Forwarded message --------- > From: Cathy Saari > Date: Tue, Jul 9, 2024 at 4:39=E2=80=AFPM > Subject: Fwd: Erroneous amount charged on invoice 805707 - [#862806] > To: , > > > Hi, > > Carole Gumbley is questioning why the Cheque emploi amount changed. It > had been $366.13 per week and then last week and this week it dropped to > $308.32. Can you explain? > > Thanks, Cathy > Billing Help Desk > billing@thekey.com > 1-866-226-1702 > 8:00AM-5:00PM EST Monday-Friday > > > On Tue, 9 Jul at 3:00 PM , 158104 John Gumbley > wrote: > Good afternoon, > I would like to point out *an error regarding your invoice #805707*, > billing period of June 24 to June 30th, 2024. The caregiver; Eric > Frimpong, worked 4 days but was paid 5 days since the *statutory holiday > of June 24th is payable according to the directives I have from Ch=C3=A8q= ue > Emploi Service (CES).* > Thus, my declaration to the CES was for 5 days payable to Mr. Frimpong, > allotted/payable amount (for that week) was $366.13 and not $308.32 as > indicated on the attached invoice. > Consequently, we were erroneously charged $267.68. *The amount should > have been, $209.87 ($576.00-$366.13)*. > > Furthermore, *the same amount/principle should be applied for the current > billing (July 1st to July 7th, 2024).* Since, *July 1st is also a payable > statutory holiday* according to the CES directives. To further explain > and backup my explanations, I have attached the CES directives, please s= ee > pages 14 to 16 regarding payable