This is a multipart message in MIME format. ------=_NextPart_000_03F5_01DA285F.C543F3E0 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hi Randi, =20 We don=E2=80=99t know where to go from here. Anything prior to = 11/13/2023 have no emails so we have no guidance on how/where to post = these. We are going to work some more in the morning on these but = without those emails I am not sure how we will figure it out. =20 Thanks, =20 =20 Lisa Barker=20 Manager, Accounts Receivable lisa.barker@thekey.com =20 =20 =20 =20 =20 =20 From: Randi Schapira CPA CA =20 Sent: Wednesday, December 6, 2023 4:16 PM To: Lauren Ada ; lisa.barker@thekey.com Cc: Timothy Thomas ; Vashon Palloo = ; brian.fialko@thekey.com; Daniel Barakat = Subject: RE: FW: Missing November Deposits =20 HI =20 I fixed the payments that you recorded. =20 They are deposited properly now. =20 I am still missing the others that you did not enter. =20 Thanks Randi =20 From: Lauren Ada > = Sent: Wednesday, December 6, 2023 3:47 PM To: lisa.barker@thekey.com =20 Cc: Randi Schapira CPA CA >; Timothy Thomas >; Vashon Palloo >; brian.fialko@thekey.com = ; Daniel Barakat = > Subject: Re: FW: Missing November Deposits =20 Hi Randi, =20 From what I can tell I have updated the bank to the correct one. As for = the date, as I was entering I was choosing the dates that the e-Transfer = came in, so unsure why it shows only the 29th. When I go into a customer = account, it shows the date I selected for the payment and not the 29th. = I am not sure how to fix this to show what you need it to show.=20 =20 On Wed, Dec 6, 2023 at 3:33=E2=80=AFPM > wrote: Hi Randi, =20 We are working on this Vashon is out and unfortunately, we don=E2=80=99t = have a lot of experience with this system. Hopefully, we will have it = fixed today. =20 Thanks, =20 =20 Lisa Barker=20 Manager, Accounts Receivable lisa.barker@thekey.com =20 =20 =20 =20 =20 =20 From: Randi Schapira CPA CA >=20 Sent: Wednesday, December 6, 2023 2:26 PM To: Lauren Ada >; = lisa.barker@thekey.com =20 Cc: Timothy Thomas >; Vashon = Palloo >; = brian.fialko@thekey.com ; Daniel = Barakat > Subject: RE: FW: Missing November Deposits =20 Hi =20 You entered them all in the JP Morgan bank and not the TD Bank where = they went.=20 =20 You also added them in one deposit on Nov 29 but there are multiple = dates. They have to be entered with the correct date in the correct bank = account. =20 Please adjust. =20 =20 Thanks Randi =20 =20 From: Lauren Ada > = Sent: Wednesday, December 6, 2023 3:21 PM To: lisa.barker@thekey.com =20 Cc: Randi Schapira CPA CA >; Timothy Thomas >; Vashon Palloo >; brian.fialko@thekey.com = ; Daniel Barakat = > Subject: Re: FW: Missing November Deposits =20 Hi, =20 I was able to add in $33K of these e-Transfers. We use the inbox on the = Quickbooks computer to get the details, however I cannot locate any = emails for details prior to 11/13/23. I am not sure where they went, but = I was not able to enter any